Care Group Support Manager

• Leading operational performance across the Care Group, ensuring services meet quality, activity, performance, and financial targets.
• Managing day-to-day service operations, resolving issues quickly and supporting clinicians and senior leaders to maintain smooth service delivery.
• Monitoring and analysing performance data, identifying risks, trends, and opportunities for improvement, and implementing solutions to achieve targets.
• Working collaboratively with Consultants, Matrons, Clinical Directors, Finance, HR, and Performance teams to develop services and improve patient outcomes.
• Supporting financial management, including budget monitoring, cost improvement programmes, business case development, and ensuring value for money.
• Leading and supporting projects and service improvement initiatives, helping to introduce new ways of working and enhance patient experience.
• Ensuring effective governance and compliance, including contributing to audits, investigations, policy development, and performance management processes.
• Managing and developing staff, overseeing recruitment, attendance management, appraisals, training, and supporting high-performing administrative teams.
• Representing the Care Group at internal and external meetings, building strong relationships with stakeholders and contributing to strategic decision-making

Essential

• Significant experience working in an NHS setting in an operational management role
• Evidence of project management experience in the last two years.
• Experience in the processes to support the management/monitoring of waiting lists (PTL's) to support RTT delivery.
• Experience of working collaboratively with a multidisciplinary team including senior Consultants.
• Experience in the development of policies and procedures/business cases.
• Line management experience in the last two years.
• Experience of managing/monitoring budgets in the last two years.

Essential

• Highly motivated and self-directed with the ability to prioritise and work to tight deadlines.
• Able to work under own initiative, independently or as an effective team member
• Management of clinical incidents and complaints.
• Capacity to work with clinicians at all levels, maintaining positive working relationships
• Able to co-ordinate and delegate accordingly within the directorate to effectively utilise resources.

Essential

• Resilient, flexible and able to adapt to ensure achievement of objectives with constantly changing situations and environments.
• Highly motivated and self-directed with the ability to prioritise and work to tight deadlines.

Essential

• Ability to review and present data to demonstrate performance and where improvements need to be made.
• Strong analytical skills and ability to consider bigger picture. Able to manage several demanding agendas simultaneously and able to work autonomously.