Care Coordinator (PCN)

This role offers the opportunity to be at the heart of Primary Care Network development, supporting projects that make a real difference to patients, practices and the wider community. With a varied workload and no two days the same, it is ideal for someone who enjoys building relationships and contributing to innovative healthcare services.

As a Care Coordinator, you will work with PCN leaders, practice teams and partner organisations to improve patient care and access to services. You will support patients with personalised care needs, helping them navigate health and community services and access the right support at the right time.

You will help promote the work of the PCN through social media, patient engagement activities and health campaigns, raising awareness of local services, screening programmes, immunisations and wellbeing initiatives. You will also support the Patient Participation Group, gather patient feedback and contribute to service improvements.

Working closely with the PCN Manager, Clinical Director and partner organisations, you will support quality improvement projects, audits and healthcare programmes while developing partnerships that enhance integrated patient care.

This is an exciting opportunity for a proactive and organised individual who thrives in a fast-paced environment and wants to play a key role in improving health outcomes across North Liverpool.

1.

Undertake

work in line with PCN directed priorities.

2.

3.

Proactively identify and work with a cohort of people to support

their personalised care requirements, using the available decision support aids

4.

Support Link worker manager, with appointment audits and

coordinator of outreach work

5.

Support PCN Neighbourhood leads

6.

Support PCN Clinical director and PCN manager

7.

Send Patient surveys for PCN Practices

8.

Raise

awareness of health promotion in PCN Practices

9.

PCN Leads with uptake of national screening programmes

10.

PCN Leads with immunisation programmes

11.

delivery of the PCN covid vaccination programme

12.

Direct liaison with multi agencies to coordinate

care for patients

13.

Lead PCN patient participation group

14.

15.

To support patient/carer contact roles, and

collate patient and carer feedback on their experiences

16.

Support Quality and Outcome Frameworks and other

DES/LES specifications

17.

Maintain and develop PCN engagement with all

practice staff and encourage best practice

18.

Perform any other duties assigned by management

North Liverpool is the largest Primary Care Network (PCN) in Liverpool, comprising 21 aligned GP practices serving a weighted population of approximately 150,000 patients. Our network brings together forward-thinking GP practices and multidisciplinary healthcare professionals who are dedicated to delivering high-quality, patient-centred, and integrated care. Through collaboration and innovation, we strive to improve health outcomes and meet the evolving needs of our diverse local communities.

Qualifications

Desirable: - Training in motivational coaching and interviewing or equivalent Oliver McGowan training; - Excel, microsoft office training; - Teams training

Experience