CAMHS Senior Administrator

• Assist with signposting and preparing relevant clinical applications and referrals to internal or external services.
• Assist with preparing and disseminating mental health resources and participating group intervention if appropriate.
• Collaborate with team members and other healthcare professionals to ensure quality patient care.
• To assist in clinically related administration, conduct of audits, collection of statistics, development of audit and/or research projects, teaching and project work.
• Assist in the development and implementation of research projects.
• Attend and participate in clinical and multidisciplinary team meetings.
• Support engagement with young people and their families by collecting and analysing feedback for service improvement.
• Assist the leadership team, practitioners in the development of the project to identify and engage young people and families.
• Schedule and confirm appointments for patients using Egoton Medical Information System (EMIS) system and Electronic Patient Journey System (ePJS)
• Maintain accurate and up-to-date patient records, ensuring that all information is confidential and secure.
• Process patient intake paperwork and ensure it is complete and accurate.
• Manage phone calls, emails, and other forms of correspondence and forward them to the appropriate staff member.
• Be responsible for maintaining an effective referral process.
• Be responsible for promoting positive community relationships and maintaining the hub's reputation.
• Collate referral data, provide and present accurate monthly monitoring reports to stake holders.
• Act as a point of contact for young people's queries and ensure effective resolution.

Essential

• NVQ 3 in Business Administration; or equivalent administrative/secretarial experience
• GCSEs or equivalent qualifications in
• English Language (A - C grade)
• Mathematics (A - C Grade)

Desirable

• RSA 3 secretarial qualification or equivalent qualification

Essential

• Excellent communication skills both verbal and written
• Excellent interpersonal skills
• Ability to plan, prioritize and multitask
• Effective time management skills
• Ability to work on own initiative
• Ability to work as part of a team
• Proficient use of Microsoft Office 365 consisting of Outlook, Word, Excel, Teams, Planner, One Note & PowerPoint.
• Awareness of Data Protection and Confidentiality
• Understanding of Racial Awareness and Diversity

Desirable

• Ability to organize events
• NHS in-house systems and databases

Essential

• Experience in a responsible administrative / secretarial role
• Proven experience of office systems and procedures
• Experience of minuting meetings
• Experience of composing correspondence

Desirable

• Experience of working in the NHS, ideally within a child friendly, mental health environment, hospital, or community clinic