Call Handler - Dental

As a Call Handler for Mastercall Healthcare Dental Services

you will be the first point of contact for healthcare professionals, patients

or patient relatives/carers accessing our services.

Duties and

This non-exclusive

list of duties, which follows, represents the range of tasks which may be

required to be undertaken routinely or periodically.

The role will

Involve

Acting as the first

point of contact for the patients, healthcare professionals and patient

relatives/carers accessing the services.

Collecting and

recording confidential patient information using the computerised system.

Using effective

questioning skills to establish the nature of the call.

Using knowledge

gained from our bespoke training to prioritise patient calls according to their

clinical needs including identifying callers requiring an immediate emergency

response.

Booking and

confirming patient appointments.

Passing calls to

relevant external agencies in accordance with internal processes.

Identifying patients who

require support through language/text type services

Dealing with sensitive

calls in a calm and empathetic manner.

Competently using of the

telephone system to receive and transfer calls internally and to partner

organisations.

Working in accordance with

IG principles and within the Caldicott protocol and legislative requirements.

Maintaining an up to date of all Mastercall

policies and procedures.

Upholding and promoting Dignity in Care for

colleagues and patients alike

Undertaking any other duties that are within

your skills and capabilities

Mastercall Healthcare is an award-winning Social Enterprise with more than 30 years' experience delivering high-quality community and urgent care services.

Our mission is to provide safe, effective and patient-centred care that helps people live healthier, more independent lives. We are proud to work alongside NHS and health and social care partners to deliver innovative services that support our local communities.

At Mastercall Healthcare, we recognise the value of our people and are committed to supporting your wellbeing and career development.

Our benefits include

General Qualities

Qualifications

Experience