Business Support Administrator

• Processing incoming referrals to TALKWORKS
• Covering the reception at Sherborne House
• Answering incoming calls from patients and professionals
• Booking, cancelling and amending appointments
• Liaising with the local and wider TALKWORKS teams
• The running of the building including liaising with estates and the building landlord
• Ensuring Business Continuity Plans etc. are up to date
• Working collaboratively with clinicians
• General office admin tasks
• Acting as First Aider and Fire Warden
• Site induction for new members of staff
• Contributing to team meetings and events

Essential

• Excellent interpersonal and communication skills both written and verbal.
• Able to deal confidentially and tactfully with people at all levels.
• Ability to take and convey clear messages.
• Experience in dealing with people in distress in a calm and confident manner.
• Ability to recognise when other communication aids may be needed.
• Willingness to embrace new ways of working/changes.
• Understanding and respect of confidentiality in the workplace
• Ability to work under pressure.
• Able to plan, organise, prioritise, coordinate and work flexibly.
• Ability to exercise initiative operating within procedural guidelines.
• Ability to work without direct supervision on a day to day basis. Attention to detail/quality.
• Able to deal with difficult situations.
• Effective organisational skills. Prioritise own tasks, exercising a degree of independence, initiative and judgement without direct supervision
• Plan and prioritise own workload, ability to meet deadlines and work under pressure.
• Ability to recognise and manage challenging situations in a calm and professional manner.
• Adaptable in continuous change and able to learn quickly.
• Positive attitude towards mental ill health and disability.

Essential

• Excellent organisational skills.
• Ability to prioritise workload and adapt to change when required.
• Previous experience of working within an administrative or secretarial team.
• Experience of dealing with confidential and complex information.
• Previous experience of working in a Healthcare or Social Care administrative setting.
• Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook.
• Working knowledge of a range of administrative procedures including diary management and arranging appointments.
• Experience or understanding of creating electronic records, electronic filing systems.
• Electronic data base management.
• Ability to manage diverse workload whilst dealing with frequent interruptions.
• Ability to meet deadlines and to work under pressure.
• Exceptional organisational skills and ability to prioritise.
• Ability to work both independently and as part of a team.
• Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking.
• Knowledge of our business and how it supports patient care.

Essential

• Business Administration Level 3/ T Level qualification in Management and Administration, or equivalent experience.
• GCSE English or equivalent.
• Evidence of continuing professional and personal development.
• ICDL (International Computer Driving License), or equivalent experience.