Business Support Administrator

Administrative Support: Provide administrative

support to the Community Mental Health Team, including the preparation,

processing, and distribution of clinical correspondence, appointment

co-ordination, and updating patient records.

Communication and Liaison: Act as a

key contact for administrative queries, liaising with colleagues, external

providers, and other stakeholders such as patients, carers and professionals to

ensure effective communication and co-ordination.

Process Improvement: Contribute

to the review and improvement of administrative processes to enhance efficiency

and support high-quality service delivery.

Compliance and

Confidentiality: Ensure all administrative practices comply with Trust policies,

procedures, and data protection standards.

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Experience

Desirable: - Previous experience of administration in a Healthcare or Social Care including GP practice or hospitals; knowledge or experience of Mental Health.

Qualifications

Essential: - Business Administration Level 3 / T Level qualification, or equivalent experience. GCSE English and maths or equivalent.

Desirable: - Microsoft office qualification or equivalent, ie ICDL (International Computer Driving Licence) Typing, Word or Text Processing to Stage 2 (or equivalent).