Business Intelligence Analyst

• Design, develop, maintain and publish Power BI dashboards and reports for internal and external stakeholders.
• Design and run SystmOne searches, reports and dashboards to support clinical, operational and contractual reporting.
• Challenge pre-conceived ideas and ways of working to help drive future development of systems and ways of working
• Produce routine weekly, monthly and ad-hoc performance reports including KPIs, benchmarking and trend analysis.
• Maintain and update practice monitoring spreadsheets and datasets within agreed timeframes.
• Archive and manage legacy reports to ensure information remains current and relevant.
• Provide additional support for data-driven contract management, claims, QOF activity and audit requirements when required.

• Monitor and improve data quality across systems, identifying issues in data capture and working with teams to address them.
• Carry out routine data quality work (e.g. patient demographics, contact details, workflow and tasks).
• Support APEX data validation and other regular data quality processes.
• Respond to data queries (e.g. record validation, pop-ups, missing indicators).

• Develop and support SystmOne configuration, including:
• Templates
• Dashboards
• Pop-ups and workflows
• Assist with maximising the configuration of clinical and business systems to improve efficiency and performance.
• Support monitoring and filling of unbooked appointments.
• Provide resilience support for the IT Administrator where appropriate, including system-related support and projects.
• Ensure the organisation effectively utilises Artificial Intelligence systems to maximise efficiency and accuracy across all departments.

• Work closely with Practice Directors, Managers, Partners and departments leads to identify new areas that would benefit from BI monitoring.
• Attend practice and operational meetings and present data when required.
• Support colleagues to understand and use reports effectively, promoting data literacy.
• Collating and distributing datasets to department leads for narrative and assurance purposes.

• Regularly review the systems in use, explore new systems and ways of working
• Contribute to quality improvement and service development initiatives through insight and analysis.
• Support benchmarking, patient surveys and external reporting requirements.
• Proactively identify opportunities to automate, streamline or enhance reporting processes.
• Undertake any other additional duties appropriate to the post as requested by the Partners, or Line Managers.

Essential

• Excellent attention to detail and data accuracy.
• Ability to explain complex data clearly to non-technical audiences.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent communication skills.
• Good understanding of data governance, confidentiality and information security.

Essential

• Do you now, or will you at any time require sponsorship to be able to work in the UK?

Essential

• Good standard of general education

Desirable

• Degree-level qualification or equivalent experience in data, analytics, information management or a related field.
• Willingness to undertake continued professional development.

Essential

• Experience designing and delivering reports and dashboards from live data systems.
• Advanced experience with Excel and Power BI for analysis and visualisation.
• Experience in working with Artificial Intelligence systems.
• Experience working with clinical, operational or case management systems (eg SystmOne or equivalent).
• Experience supporting users with data-related queries or system use.
• Demonstrable ability to analyse complex or incomplete datasets accurately.
• Strong analytical and problem-solving skills.