Booking clerk
Betsi Cadwaladr University Health Board
Llandudno, LL30 1LB
Salary
£26,813 to £27,890
Contract
Permanent
Hours
Not specified
Closing date
17 September 2026
13 days left
Job description
The ability to speak Welsh is essential for this post Working in a highly pressurisedbooking centre, within a busy call centre environment, to provide...
Provide 'first point of access' administration for all referrals into thePMRC. Act as first point of contact for all enquiries and referrals into the Trust.
Use of local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner.
Manage own work load with minimum supervision. Staff will work to clearly defined PABC operational procedures, protocols and BCUHB policies. They will use their own initiative when dealing with problems to assess when escalation is required. Must have the ability to plan, prioritise and when necessary re-prioritise their own workload to ensure agreed timescales are achieved.
Answer all telephone enquiries into the department promptly, dealing with queries, progress chasing in a tactful, professional manner and ensuring patient confidentiality is maintained. Frequently dealing with interruptions from a variety of heath care professionals. Using judgement, empathy and tact to assess situations as they arise and take the appropriate action, escalating to the appropriate manager when necessary
You will find the full job description and person specification by clicking "apply now" on this post
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Qualifications
Essential
- Good General Standard of Education (e.g. GSCE Maths and English A-C and above or equivalent
Desirable
- Understanding of basic Medical Terminology
Experience
Essential
- Experience of working in an acute hospital/GP practice or Call Centre environment
- Experience dealing with the general public
Desirable
- Experience of working directly with clinical/consultant staff
Skills
Essential
- Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff
- Able to concentrate on Administrative duties in an unpredictable environment, ability to manage work with constant interruptions from patients, medical staff and external agencies
Desirable
- Competent in the use of Microsoft office
Knowledge
Essential
- Familiarity with waiting list administrative procedures and policy issues
- Knowledge of WPAS or other patient administration systems or experience using data bases and excel to sort and filter data fields
Other requirements
Essential
- Ability to speak Welsh
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
3 September 2026
Last checked
4 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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