Band 5 Front of House Manager
Royal Free London NHS Foundation Trust
Edgware, HA8 0ADView on map(opens Google Maps in a new tab)
Salary
£36,943 to £44,900
Contract
Fixed-Term
Hours
Not specified
Closing date
20 October 2026
1 day leftJob description
Operationally manage allocated front of house reception teams. Work in partnership with the Outpatient Matron to ensure both nursing and administratio...
Adhere to roles and responsibilities of Band 5 Front of House ManagerOperationally manage allocated front of house reception teams.
Work in partnership with the outpatient nursing colleagues to ensureboth nursing and administration resources and structures deliveroptimum patient flows in the outpatient area, making recommendationsto the Service Manager on workforce allocation and skill mix.
Train, support and performance manage allocated staff to ensure TrustCerner Outpatient operational processes are embedded in staffpractice
'The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.For more information please follow link https://www.royalfreelondonjobs.co.uk/
Royal Free World Class Values
Essential: - Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential: - Evidence of continuing personal development
Desirable: - Minimum of degree level or equivalent
Experience
Essential
- Previous significant supervisory or management experience in a customer care environment
- Track record of successfully working in within a team with different roles
- Ability to work to deadlines/timescales
- Understanding of NHS policy targets
- Knowledge of NHS patient administration systems
Desirable: - Experience of working in NHS outpatient environment; - Working within an allocated budget; - Intermediate I.T skills
Skills and aptitudes
Essential
- Knowledge of NHS outpatient performance targets relevant to the outpatient environment
- Excellent communication skills - both verbal, presentation and written
- Ability to motivate and organise people
Desirable
- Excellent presentation skills
- Knowledge of chairing meetings, writing reports
- Highly developed analytical skills and competency in interpreting complex data
- Understanding of the principles of key management and health and safety
Personal Qualities & attributes
Essential
- Problem solver
- Self starter
- Good attention to detail
- Effective team worker
- Ability to prioritise
- Ability to work in a dynamic environment
- Flexibility
- Ability to manage time
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
6 October 2026
Last checked
6 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related