Band 2 Ward Clerk- Patient Administration

As a ward clerk you are first point of contact and are based on the wards reception desk welcoming and answering patients / visitor queries on the ward and answering the telephone.

The role will consist of a strong emphasis on data quality, customer care, taking a lead role in maintaining accurate patient notes, filing and inputting data on the Trust electronic patient administration system PAS Oceano at all times. Provide full admin and clerical support to the ward multidisciplinary team. Effective teamwork and a keen focus on the Trusts Vision & Values are essential.

The successful applicant will have a good level of education and be able to demonstrate excellent motivational, organisational and communication skills, while having the ability to stay focused in a busy environment. You will also have good key board skills with a high level of accuracy and the ability to work individually and as part of a team.

Please direct all enquiries Maureen Bramble via E-mail Maureen.Bramble@uhb.nhs.uk or telephone ext 17161.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Qualifications

Essential: - * Good General Education (eg. GCSE English and Maths A-C); - * Previous clerical experience working in a customer facing environment

Desirable: - * Customer Service level 2

Experience

Essential: - * Experience of dealing with the Public/Customer service experience; - * Experience of using IT systems