AVT Training Manager
Walsall Healthcare NHS Trust
Walsall, WS2 9PS
Salary
£49,387 to £56,515
Contract
Fixed-Term
Hours
Not specified
Closing date
7 September 2026
7 days left
Job description
The Royal Wolverhampton NHS Trust and Walsall Healthcare NHS Trust are working together through Transforming Care Together (TCT) to roll out Heidi Hea...
What you'll be doing
- Designing and delivering training - group, one-to-one and drop-in - for clinical and non-clinical staff ahead of and during each AVT cohort go-live.
- Providing floor-walking and "at the elbow" support during go-live weeks, building staff confidence in real time.
- Coordinating a network of Clinical Champions across both Trusts, offering train-the-trainer support.
- Supporting the transition from Dragon Dictation to Heidi AVT ahead of contract expiry.
- Monitoring training coverage and adoption rates by specialty, and proactively supporting staff who need extra help getting started.
- Working closely with the AVT Implementation Manager, Clinical Champions, IG and Clinical Safety colleagues, and the wider AVT Programme team.
What we're looking for
- Experience designing and delivering training to staff groups in an NHS or comparable healthcare setting.
- Experience supporting the implementation or adoption of a new clinical system, technology or way of working.
- A confident, engaging trainer who can adapt style and content for different audiences and levels of digital confidence.
- Strong written communication skills, with the ability to produce clear training materials and guides.
- A positive, patient and encouraging approach to supporting staff through change.
- Willingness to work flexibly across RWT and WHT sites, including occasional early, late or additional sessions to support go-live.
Training Design and Delivery
The post holder is responsible for training design and delivery across all clinical areas adopting Heidi AVT, working closely with the AVT Implementation Manager(s) and service leads. Regardless of specific cohort or specialty, the following responsibilities apply:
Design and develop training materials, guides, quick-reference resources and e-learning content for Heidi AVT, tailored to different clinical specialties, staff roles and levels of digital confidence.
Plan and deliver a rolling programme of training sessions (group, one-to-one, and drop-in) across WHT and RWT ahead of and during each AVT cohort go-live.
Adapt training content and delivery format to reflect feedback, evolving AVT functionality, and the needs of different staff groups, including bank and agency staff.
Ensure training covers safe and appropriate use of AVT, including patient processes, data handling, and escalation routes for technical or clinical safety issues, ensuring all User Agreements are signed and recorded, prior to the issue of licences.
To authorise the issuing of (new users/starters), and deletion of licences (leavers), and maintenance thereof, ensuring records are accurate at all times.
Establishing a group-wide process for new starters (at induction) and respective training and issuing of licences.
Deliver AVT training as part of Trust induction processes for new starters in relevant clinical areas.
Work with Heidi Health's training and customer success team to access supplier training resources, webinars and best practice materials, adapting these for local use.
Provide floor-walking and at the elbow support during go-live weeks, building staff confidence and troubleshooting issues in real time.
Act as the first point of contact for staff training queries and day-to-day use issues, escalating technical, clinical safety or information governance concerns to the AVT Implementation Manager.
Support clinical teams through the transition from Dragon Dictation to Heidi AVT, ensuring staff are trained and confident ahead of Dragon contract expiry.
Support both Trust-issued and personal mobile device user groups, providing device-specific guidance as needed, and provide refresher training and additional support to staff or teams identified as having lower confidence or adoption rates.
Supporting Go-Live and Adoption
Provide floor-walking and at the elbow support during go-live weeks in each cohort area, building staff confidence and troubleshooting issues in real time.
Act as the first point of contact for staff training queries and day-to-day use issues arising during and after go-live.
Escalate technical, clinical safety or information governance concerns arising during training or go-live to the AVT Implementation Manager promptly.
Support both Own Device and Trust-device user groups, providing device-specific guidance as needed.
Provide refresher training and additional support to staff or teams identified as having lower confidence or adoption rates.
Champion and Super-User Network
Provide day-to-day direction and co-ordination to the Clinical Champion network across both Trusts, allocating training activity, monitoring individual Champion engagement and contribution, and identifying where additional support, reassignment, or replacement of a Champion is needed - escalating any performance concerns to the AVT Implementation Manager
Coordinate a network of Clinical Champions across go-live areas, providing them with train-the-trainer support and ongoing resources.
Maintain regular contact with Clinical Champions to share updates, gather feedback and identify emerging training needs.
Support Clinical Champions in providing peer-to-peer support and encouragement within their own clinical teams.
Contribute to the recognition and celebration of Clinical Champion contributions, supporting engagement and retention within the network.
Identify and support the recruitment of new Clinical Champions as the programme expands into new cohorts and specialties.
Monitoring and Reporting
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Qualifications
Essential
- Educated to degree level in a relevant discipline, or equivalent knowledge gained through relevant NHS training, education or clinical experience
- Evidence of continuing professional development relevant to training, digital adoption, or clinical systems
Desirable
- Recognised training, teaching or facilitation qualification (e.g. Train the Trainer, PTLLS/AET, or equivalent)
- Clinical qualification or clinical background (e.g. registered nurse, Allied Health Professional, or equivalent)
- Qualification or training in digital systems, health informatics, or change management
- Formal qualification or accredited training in adult learning or instructional design (e.g. Train the Trainer, or equivalent)
Experience/Skills
Essential
- Experience of designing and delivering training to staff groups in an NHS or comparable healthcare setting
- Experience of supporting the implementation or adoption of a new clinical system, technology or way of working
- Experience of working with clinical staff across a range of specialties and grades
- Good understanding of information governance and clinical safety principles relevant to digital health tools
- Experience of developing training materials, guides or resources for a range of audiences
- Experience of providing floor-walking, "at the elbow" or go-live support during system implementation
Desirable
- Experience of using or training others on ambient voice technology, speech recognition, or clinical documentation systems (e.g. Dragon Dictation, Heidi Health, or similar)
- Experience of coordinating a network of Clinical Champions or peer trainers
- Experience of using training records or learning management systems to track and report on training compliance
- Understanding of NHS structures, governance and ways of working
- Experience of working across multiple sites or organisations
- Knowledge of the Black Country and West Midlands health and care system
Communication Skills
Essential
- Strong written communication skills - able to produce clear training materials, guides and resources for a range of audiences
- Proficient in training and reporting tools (e.g. training logs, feedback forms, learning management systems)
Flexibility
Essential
- Willingness and ability to work flexibly across WHT and RWT sites as required.
- Able to travel between sites as required
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
24 August 2026
Last checked
26 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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