Assistant Directorate Manager - Urgent & Emergency Care

• Be at the heart of operational delivery, supporting the day-to-day management, performance and continuous improvement of U & E C services.
• Work side by side with clinical and non-clinical teams to tackle challenges, improve patient pathways and ensure services remain safe, effective and patient focused.
• Lead and inspire a team of administrative colleagues, creating a positive, supportive and high-performing culture where people are encouraged to develop and succeed.
• Take responsibility for key workforce processes, including recruitment, retention, appraisal, objective setting, staff development and performance management.
• Turn ideas into improvements, contributing to service transformation and helping deliver Directorate, Divisional and Trust priorities.
• Build strong and effective partnerships across the Directorate, Division and wider Trust, as well as with external organisations and system partners.
• Use performance information and operational insight to identify opportunities, solve problems and support positive change.

• Compassion
• Accountability
• Respect
• Excellence

Essential

• Educated to A level or equivalent relevant knowledge and experience.
• Evidence of continuing professional development relevant to operational or business management.

Desirable

• Management, leadership, project management or service improvement qualification.
• Further training in NHS management, data analysis, finance or human resources.

Essential

• Experience of working in an operational, administrative or business management role within the NHS or a similarly complex organisation.
• Experience of supervising or line managing staff, including appraisal, attendance, performance and development.
• Experience of monitoring performance, analysing data and producing clear reports, action plans or presentations.
• Knowledge of urgent and emergency care operational pressures, patient flow and relevant performance standards.

Desirable

• Experience within an Emergency Department, Urgent Treatment Centre, Same Day Emergency Care or acute medicine setting.
• Experience of complaints, incident, risk or governance processes.
• Experience of budget monitoring, establishment control, procurement or temporary staffing processes.
• Experience of project management or supporting service redesign and improvement.

Essential

• Excellent planning and organisational skills, with the ability to prioritise competing demands and meet deadlines with limited supervision.
• Ability to interpret and present complex operational, workforce, quality and financial information accurately.
• Strong written, verbal and interpersonal communication skills, including the ability to handle sensitive or challenging situations professionally.
• Strong written, verbal and interpersonal communication skills, including the ability to handle sensitive or challenging situations professionally.

Desirable

• Competence in NHS systems such as electronic patient records, PAS, business intelligence, e-rostering and incident reporting systems.
• Ability to apply structured improvement or project tools and produce project documentation.
• Understanding of NHS finance, workforce planning, information governance and data quality.
• Ability to chair meetings and deliver presentations to multidisciplinary groups.