Appointments and referrals coordinator

Manage and coordinate patient appointments, including booking, cancelling, rearranging, and monitoring clinics in line with Trust policies and waiting time targets.

Maintain and accurately update patient records and referral information on systems such as SystmOne, electronic referral systems, and other digital healthcare platforms.

Monitor and manage patient pathways, ensuring patients progress safely and appropriately through routine, urgent, cancer, and acute care pathways.

Extract, analyse, and prioritise patient data using Excel and Patient Tracking Lists (PTLs) to support waiting list management and service performance targets.

Process, track, and distribute referrals, ensuring timely clinical triage and escalating any risks, delays, or safeguarding concerns.

Manage specialty email inboxes and internal appointment requests, responding promptly to clinical priorities and service demands.

Support clinic capacity management by identifying and resolving scheduling issues and escalating capacity risks where required.

Provide high-quality telephone and administrative support, acting as a key point of contact for patients, carers, clinicians, and external stakeholders.

Communicate sensitive information with empathy and professionalism, including handling complaints, concerns, and safeguarding-related issues.

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Qualifications

Essential: - Please click 'apply now' to view the full person specification (there is no obligation to submit an application)