Admissions Coordinator
Great Ormond Street Hospital for Children NHS Foundation Trust
London, WC1N 3JH
Salary
£34,186 to £37,389
Contract
Fixed-Term
Hours
Not specified
Closing date
3 September 2026
3 days left
Job description
The Admissions Co Ordinator post holder will be able to cover all areas of the Admissions service .The Admissions Coordinator is key to the efficient ...
- To provide a high level of customer service by delivering an efficient and effective service to all clients.
- Ensure telephones for the admissions team are always covered and answered in a professional, time efficient and polite manner.
- Ensure that the admissions service is covered from 7am - 6pm, Monday to Friday.
- Train colleagues in areas of the admission processes to acquire skills and knowledge as necessary.
- To process all waiting list/orders in a timely manner.
- To provide referrers and families with written confirmation letters.
- Liaise with secretaries to ensure tests are booked prior to admission.
- To make direct telephone contact with families prior to their arrival ensuring any additional clinical information is communicated to the relevant clinical staff and ward areas.
- To be responsible for capturing and recording all I&PC admissions across the trust.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
We are committed to recruiting the best person for the job through a fair, open and consistent process that is free from bias and discrimination.
We are working towards becoming an anti-racist organisation. This means creating a workplace where every colleague feels seen, heard and valued, and where racism in any form has no place. Our anti-racism commitment is backed by action through our Anti-Racism Statement and action plan, developed in collaboration with our REACH staff network.
We actively challenge discrimination, dismantle barriers and embed equity across all aspects of our workforce, including recruitment, progression and development. All applicants will receive equal consideration regardless of race, ethnicity, nationality, religion or belief, sexual orientation, gender identity, age, disability, health condition or employment history.
We particularly welcome applications from ethnically diverse communities, people with disabilities or long-term health conditions, and LGBTQ+ community members. We are proud to be a Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion.
Our staff networks, including REACH, PRIDE, ENABLED and Women's Networks, are active and executive supported. These employee-led networks play a vital role in shaping an inclusive culture at GOSH and are open to all colleagues.
Together, we are building a culture where inclusion is not optional - it is essential.
GOSH Culture and Values
Essential
- Our Always values
- Always welcoming
- Always helpful
- Always expert
- Always one team
- Experience of contributing to an inclusive workplace culture
- Experience of working as part of a diverse team.
Academic/Professional qualification/Training
Essential
- Education to A-level standard or NVQ/Diploma at Level 3 or Level 3 Apprenticeship qualification or Previous experience in a similar role
- Demonstrate evidence of commitment to professional development
Experience/Knowledge
Essential
- Experience of working in an administrative role
- Experience of using Microsoft Office programmes
- Experience of using patient information systems
- Experience of working with sensitive information and maintaining confidentiality
Desirable
- Experience of working in a clinical/medical environment
- Medical Terminology or commitment to undertake training
- Knowledge of both NHS and Private Patient frameworks
Skills/Abilities
Essential
- Excellent written and verbal communication skills
- Polite and informative telephone etiquette
- Able to provide excellent customer service; welcoming and helpful in person when dealing with colleagues across the organisation and /or patients and families
- Uses of empathy and diplomacy skills when dealing with difficult situations
- Understands the importance of confidentiality and takes responsibility for protecting confidential information.
- Able to follow various complex procedures and practices with attention to detail
- Able to work as an effective team player.
- Able to work independently, with minimal supervision, to meet deadlines.
- Strong problem solving skills
- For Team Leaders: Able to supervise and support development of junior staff
Desirable
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
- Able to interpret complex information and data.
- Knowledge of both NHS and Private Patient frameworks
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
27 August 2026
Last checked
27 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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