Admin/Receptionist Support (Band 2)

• Arrange referrals, appointments and outcomes into relevant clinics following patient attendances as necessary using the electronic patient record system
• Discharge patient records, ensuring all coding is complete and accurate ensuring clinical pathways are followed as per Trust policy.
• Carry out daily maintenance of ED medical notes ensuring all records can be accounted for which may include retrieval of copies from ward admissions.
• Liaise with nursing staff, consultants, secretarial and other disciplines regarding issues relating to clinics.
• Arrange transport as required for patients returning home or attending follow up clinic.
• Scanning and indexing of patient records, including alert notifications, in line with departmental procedures. Undertake regular maintenance of scanner.
• Cover reception duties as required which includes registering patients coming into ED ensuring all relevant patient information is taken and recorded accurately
• Escalate any concerns over patients to the relevant clinical staff
• Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations.
• Deal with face-to-face enquiries from patients and clinical staff within the department
• Provide cross-cover for AAU Reception as required

Essential

• Recent office experience
• Experience and full understanding of confidentiality policies/procedures
• Previous experience of working in a busy pressurised environment
• Experience of working in a multidisciplinary team
• Experience in filing

Desirable

• Previous NHS experience e.g Ward Clerk, Appointment Clerk
• Information Governance/Data Security training
• Experience in dealing with distressed patients/relatives
• Experience in using document scanning systems