Administrator

• Processing referrals accurately and in a timely manner, including urgent referrals where appropriate
• Managing and tracking referral pathways, liaising with external providers and patients as needed
• Audio typing, preparation of clinical correspondence, and ensuring all documentation is completed to a high standard
• Supporting clinicians with queries relating to administrative processes and patient pathways
• Assisting with general secretarial duties, including results handling support where required
• Contributing to practice audits, tracking, and reporting processes where relevant

• Managing clinical workflow, including processing incoming documents, tasks, and communications within agreed timeframes.
• Reviewing and actioning documentation by prioritising, coding, and directing items to the appropriate clinician or service.
• Completing patient record summarising, ensuring key clinical information is accurately recorded and coded.

• Process referrals (routine and urgent) accurately and within required timescales
• Manage referral tracking, liaising with hospitals, external providers, and patients
• Prepare and process clinical correspondence (including letters, reports, and emails)
• Workflow incoming documents, ensuring items are directed to the appropriate clinician
• Code and file correspondence within patient records to maintain high data quality
• Support clinicians with administrative queries and patient pathway coordination

• Manage clinical workflow, including processing incoming documents, emails, and tasks
• Prioritise and action correspondence, directing items to the appropriate clinician or team
• Complete patient record summarising, ensuring key clinical information is recorded accurately
• Maintain high standards of coding to support clinical care, recalls, and reporting
• Support results processing and recall administration, ensuring appropriate follow-up
• Assist with registration, deductions, and general patient record management
• Support document management, scanning, and audit processes

• Work collaboratively across administrative functions to support service delivery
• Provide cover for workflow, summarising, and secretarial tasks during peak demand or staff absence
• Assist with results processing, recalls, and general administrative duties as required
• Ensure urgent clinical information is prioritised and processed within agreed timescales
• Maintain accuracy, confidentiality, and high standards of patient record keeping.

• Work flexibly as part of a multidisciplinary team in a busy practice environment
• Follow practice protocols, policies, and governance requirements
• Contribute to continuous improvement, audits, and safe working practices
• Use practice systems (EMIS) effectively and ensure data quality standards are met

Essential

• GCSE grade AC (or equivalent) in English and Maths
• Evidence of continuous professional development

Desirable

• Experience in general practice or NHS setting
• Experience using EMIS or similar clinical systems
• Experience of medical terminology, coding, or patient record summarising

Essential

• Previous experience working in a busy administrative environment
• Experience of managing and prioritising workload under pressure
• Experience of working with confidential and sensitive information
• Experience of using IT systems, including Microsoft Office (Word, Outlook, Excel)

Desirable

• Previous experience working in general practice or NHS settings
• Experience of using clinical systems such as EMIS
• Experience of processing referrals or medical correspondence
• Experience of patient record summarising or data entry within healthcare records
• Experience of managing clinical workflow or document management systems
• Experience working in a patient-facing or customer service environment

Essential

• Excellent organisational skills, with the ability to prioritise and manage competing demands
• Strong attention to detail, particularly when processing information and updating records
• Good written and verbal communication skills
• Ability to work both independently and as part of a team
• Ability to follow processes and work in a structured way (e.g. workflow protocols and document handling)

Desirable

• Ability to work confidently with multiple IT systems and adapt to new processes
• Strong keyboard skills, including typing or audio typing (for Secretary role)
• Ability to identify and prioritise urgent clinical information appropriately

Essential

• Flexible and adaptable, with a willingness to support different areas of the administrative team
• Calm and professional approach when working in a fast-paced environment
• Reliable, punctual, and able to meet deadlines
• Positive team player with a proactive attitude
• Commitment to maintaining high standards of patient care and safety

Desirable

• Enthusiastic and willing to learn new skills within a healthcare environment
• Able to work flexibly across different administrative functions (e.g. workflow, summarising, secretarial)
• Interest in developing knowledge in clinical administration and patient safety processes