Administrator

a) Manage the end-to-end administration of patient pathways, from referral through to discharge.

b) Providing high quality reception duties, greeting and arriving patients for appointments and responding to patient queries in a professional and timely manner on our reception desk.

c) Coordinate clinic appointments, cancellations, and rebooking's, ensuring timely communication with patients.

d) Liaise with clinicians and healthcare professionals to support smooth service delivery.

e) Providing information and support to patients regarding appointments and services.

f) Managing patient queries professionally and resolving issues effectively via telephone, email, and face-to-face contact.

g) Acting as a first point of contact for patient queries and concerns.

h) Accurately update electronic records and maintain data confidentiality in line with Trust policies.

i) Contribute to the continuous improvement of MSK administrative processes.

j) Ensure accurate data input using patient administration systems such as SystmOne.

k) Work closely with the MSK clinical team to ensure all documentation and correspondence are processed accurately and promptly.

l) Monitor and action incoming emails, referrals and triage outcomes, escalating issues when necessary.

m) Support service audits, data collection, and performance reporting as required.

a) Book, amend and cancel patient appointments using the computer-based booking system and the telephone call handling system.

b) Arrange cover for clinics within the constraints notified by the Admin Team Leads.

c) Conversion of appointment slots under the direction of the Admin Team Leads.

d) Monitor waiting lists and book patients in according to the longest wait.

e) Contribute to reducing the number of long waiters the service has.

f) Ordering stock across all services, non-clinical.

g) To help cover other admin sites when there is the need.

h) Check new referral details for completeness and accuracy using the NHS number and update and amend patient details as necessary.

i) Compare new referral details with any existing registration details to ensure accuracy and avoid duplication. Accurately input patient referral details on to the Trust computer system.

j) Take responsibility for liaising with professional colleagues to avoid unnecessary delays in the referral process.

k) Communicate clearly and effectively with other professionals, outside agencies and patients.

l) Ensure patient information remains confidential and that patient records are secure to assure confidentiality.

m) Use the telephone, email or written media to make or amend patient appointments and deal with enquiries from patients or staff.

n) To carry out other duties which fall within the remit of this post as required by the Admin Team Leads.

o) To contribute to the development of the admin service.

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Accredited Living Wage Employer, we ensure fair pay for all our staffo Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trust

Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

Qualifications

Experience

Skills

Other