Administrator

• Review, prepare and organise incoming patient medical records, including both paper records and GP2GP electronic transfers, in accordance with the Practice Summarising Policy.
• Cull, sort and assess patient records and correspondence in preparation for clinical summarising.
• Accurately summarise and Read Code relevant medical history into patient records, ensuring consistency, accuracy and completeness.
• Organise and maintain patient medical records, harmonising problem titles, grouping symptom development appropriately and assigning the correct status to medical information.
• Provide administrative support for referral management and referral-related correspondence.
• Process Subject Access Requests (SARs) in accordance with practice procedures and data protection legislation.
• Manage requests for medical reports and supporting information, including DVLA, insurance, solicitor, adoption and fostering, military, occupational health and benefit-related reports, including PIP.
• Liaise with GPs, external organisations and healthcare providers regarding records, reports and information requests.
• Recognise the limits of own knowledge and seek guidance from colleagues or line managers when necessary.
• File, archive and securely store medical records and associated documentation in accordance with practice policies.
• Maintain the highest standards of confidentiality, information governance and data security at all times, both within and outside the workplace.
• Support the wider administration team with general administrative duties as required.

Desirable

• NVQ Level 3 qualification in Business Administration, Customer Service, or an equivalent qualification.
• Experience using the IGPR system and processing medical record requests.
• Experience of managing and delivering a range of administrative processes within a busy office or healthcare environment.
• Experience processing Subject Access Requests (SARs), medical reports, or patient record documentation.

Desirable

• Experience of working within a GP practice or primary care setting is desirable but not essential. We welcome applications from candidates who can demonstrate transferable skills and a willingness to learn.