Dispensary Lead

As a Dispensary Lead, your role will be to deal with patients politely and efficiently whilst dispensing prescriptions in line with practice policies. The role also requires managing aspects of the dispensary including effectively managing stock levels to minimise waste and expenditure, ensuring the service meets DSQS standards including audits. Completing the monthly returns and ensuring FP10's are submitted to NHSBSA in a time efficient manner. Running searches and completing necessary audits together with developing, reviewing and improving standard operating procedures and policies and managing the dispensary rota. This list is not exhaustive.

To deal with patients politely and

efficiently.

To dispense prescriptions in line with

standard operating procedures.

To deal with repeat prescription requests

in line with practice protocols.

To ensure information is accurately

recorded on patient's records.

To highlight any discrepancies or queries

to the appropriate GP to action.

To ensure that prescriptions are completed

appropriately by both GP and patient.

To record and collect prescription

payments and other monies as required.

To balance cash till at end of work

sessions and prepare cash sheet weekly prior to banking.

To ensure correct procedures are followed

for Controlled Drugs working to the Dispensary protocols at all times.

To ensure that prescriptions are correctly

endorsed.

To complete the end of the month

prescription data and to ensure that FP10s are returned within the

requested time restrictions to the appropriate body.

To order dispensary supplies at

appropriate times from suppliers approved by the GPs.

To stock shelves ensuring that they are

kept clean and tidy at all times.

To assist in annual stock checks.

To ensure that out-of date stock is

disposed of correctly following the Dispensary protocols.

To ensure that only necessary stock is

ordered and stored appropriately.

To liaise with third parties to obtain

best purchase prices/deals for all drugs purchased.

To liaise and arrange meetings with third

parties to discuss queries/costings and/or purchase of stock.

To have an understanding of the Drug

Tariff and British National Formulary.

To complete all records accurately and

legible in particular the storage and records for controlled drugs.

To follow, update and create standard

operating procedures (SOPs) for all areas of dispensary practice.

To participate in audits of service

provision when requested.

To ensure that the department and

equipment are kept clean and tidy at all times.

To prepare invoices and PAs for

submission to the Practice Manager prior to payment.

To organise, in advance, the dispensary

team rota for holiday cover.

To organise sickness cover for the

dispensary team rota

To carry out such tasks as may reasonably

be asked of you by the Doctors or Practice Manager.

To work as part of the dispensary team.

To maintain good working relationships.

To adhere to statutory

regulations/policies and codes of practice and safety rules.

To be flexible to offer holiday and sickness

cover as and when required.

To participate in staff meetings.

To have an awareness of own limitations

and experience.

Educational

The postholder

will participate in any training programme implemented by the Practice as part

Participation

in an annual individual performance review, including taking responsibility for

maintaining a record of own personal and/or professional development.

responsibility for own development, learning and performance and demonstrating skills

and activities to others who are undertaking similar work.

Training may need be undertaken outside of

normal practice hours, and off site.

To identify personal development and

training needs in conjunction with the manager.

To undertake any training as required.

To participate in continuing education and

maintain a contemporary level of professional knowledge and skills.

job description is not intended to be an exhaustive description of every duty

performed by the Dispensary Lead, but rather a guide to the type and nature of

the duties. In this environment

flexibility in the duties undertaken and the hours worked are essential to

achieve the objectives of a smooth running practice. The Dispensary Lead role may change from time

to time in the light of local and national developments

Care Quality Commissioning

To be aware

of the essential standards of quality and care for General Practice. To work in

conjunction with the practice team to ensure that CQC standards are met and

updated, as required.

Equality & Diversity

The postholder

will support the equality, diversity and rights of patients, carers and

Acting

in a way that recognises the importance of people's rights, interpreting them

in a way that is consistent with Practice procedures and policies, and current

legislation.

Respecting

the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving

in a manner which is welcoming to and of the individual, is nonjudgmental

and respects their circumstances, feelings priorities and rights.

Quality

The postholder

will strive to maintain quality within the Practice, and will:

Alert

other team members to issues of quality and risk.

Assess

own performance and take accountability for own actions, either directly or

under supervision.

Contribute

to the effectiveness of the team by reflecting on own and team activities and making

suggestions on ways to improve and enhance the teams performance.

Ashley Surgery is a small and friendly rural dispensing GP practice within the Staffordshire & Stoke on Trent ICB.

We have a team of 4 receptionists/administrators, 3 dispensers, 2 practice nurses, 1 HCA, 1 salaried GP, 1 operations manager, 1 practice manager and 2 partners. We have a number of ARRS roles who work in practice and we are a training practice .

We are located 20 minutes from Newcastle under Lyme and 15 minutes from Market Drayton.

Qualifications

Essential: - GCSE Grade A to C in English & Maths; - Qualified to at least NVQ Level II Dispenser/Buttercups Level II support staff for Dispensing Assistants

Skills

Essential: - Ability to provide excellent quality customer service; - Excellent interpersonal and communication skills

Desirable: - EMIS and Docman experience

Experience

Essential: - Previous experience working within a dispensing GP surgery or pharmacy is essential for this role.