Administrator / Receptionist (part time)

The role is a mixture of telephone, general administrative duties and patient facing on a rota basis.

Customer service / patient facing experience and basic IT skills are essential. Previous experience in a health care environment would be helpful but is not essential.

You will be required to work Monday to Friday between 8am and 6.30pm (8pm on Tuesday), on a rota basis.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

To provide administrative support and services to patients and all members of the Practice team.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

a. Welcome patients and visitors, providing a friendly and professional service.

b. Answer telephone calls, manage queries and direct patients appropriately.

c. Book, amend and cancel patient appointments efficiently.

2.Administration Duties

a. Process patient registrations, deduction and update records as required.

b. Handle prescription requests, ensuring accuracy and liaising with clinicians when necessary.

c. Scan, file and organise correspondence, including medical reports and clinical letters.

d. Referral Management

3.Supporting Clinical Staff

a. Assist with medical documentation requests from patients, insurance companies and other organisations.

b. Maintain confidentiality and uphold data protection regulations in all tasks.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

a. Personal security systems within the workplace according to Practice guidelines

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

a. Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

b. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

c. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

a. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

b. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

The post-holder will strive to maintain quality within the Practice, and will:

a. Alert other team members to issues of quality and risk

b. Assess own performance and take accountability for own actions, either directly or under supervision

c. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

d. Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

The post-holder should recognise the importance of effective communication within the team and will strive to:

a. Communicate effectively with other team members

b. Communicate effectively with patients and carers

c. Recognise peoples needs for alternative methods of communication and respond accordingly

Springs Medical Partnership is based in the heart of Clowne, with a list size of over 11,500 patients, high QOF achievement and CQC rating of Good overall. We are a training and forward-thinking practice with 5 GP Partners, 4 salaried GP's and a nursing team of 15.

We are fortunate to work alongside Podiatry, Dental and various other community services. This enables excellent communication between the teams and allows for a better quality of service to our patients.

Personal Attributes

Essential: - Good interpersonal and communication skills; - Adaptable; - Pleasant and courteous manner; - Good problem solver

Desirable: - Team worker; - Ability to work on own initiative

Experience

Essential: - Experience of dealing with the general public; - Experience in working flexibly as part of a team; - Experience of dealing with telephone enquiries

Desirable: - Previous reception experience; - Previous healthcare experience; - Ability to work under pressure

Qualifications

Essential: - Educated to GCSE grade C or above (or equivalent) in English and Maths