Administrator

• To provide reception & administrative support to HQ and corporate services and associated health professionals
• To provide a customer focused service to the users of the building

• To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. Liaising with internal services and partner agencies when necessary as directed.
• To manage generic email addresses and action/re-direct email correspondence as appropriate.
• To carry out general reception duties where required maintaining a neat and tidy reception environment
• To access the patient booking system to include arriving patients and booking routine follow up appintments.
• The maintenance of the fob access system to include fob distribution and audit record keeping
• Maintain signing in attendance sheets and where apppropiate maintain car parking registration details of all staff.
• To display and ensure availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials
• To deal with all internal/external mail and redistribution to relevant department
• To accept deliveries and ensure these are dealt with promptly
• To maintain an effective photocopying, scanning, filing and archiving system including records management in line with Trust policy
• To provide relief cover at other locations as required by Management
• To report any faults, defects or building defects to the CAFM Helpdesk
• To maintain appropriate levels of stationery stock; to place requisitions onto the Purchase Ordering system
• To book meeting rooms within the premises and keep room availability updated as appropriate
• To update and maintain corporate diaries as requested
• To undertake delegated duties commensurate with the banding
• To attend local team meetings as and when directed by Line Manager

• Kind: We are caring, supportive and respectful to everyone
• Open: We are honest, transparent and open to new ways of working
• Fair: We listen, value our differences and are inclusive to all
• One team: We work well together and with our communities

Essential

• 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification/ or a standard level of education
• RSA Level II in typing / equivalent qualification or experience
• ECDL or equivalent./IT knowledge

Desirable

• Audio typing qualification.
• NVQ 2 in Business Administration or Customer Care

Essential

• Experience of working within a customer facing environment.

Desirable

• Experience of working in a clinic/ office environment.

Essential

• The ability to travel independently across the Trust
• The ability to work flexibly in accordance with service needs
• Ability to communicate effectively, both verbally and written, with people at all levels.
• Flexibility to be able to use filing systems bending and stretching required taking into account any reasonable adjustments that could be made.

Essential

• Experience of Microsoft Word and other Microsoft packages.
• Motivated and able to work as part of a team.
• Ability to work on own initiative.
• Good organiser of self and workload.
• Keyboard skills.

Desirable

• Experience of dealing with sensitive information.

Essential

• Do you currently have the unrestricted right to work in the UK?
• If appointed, will you require sponsorship under a UK work visa route (now or in the future)?
• Please note that sponsorship is not available for all roles. Sponsorship will only be considered where the post meets the relevant UK immigration requirements and where the organisation determines that sponsorship is appropriate for the role.

Essential

• If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship.