Administrative Assistant
Northumbria Healthcare NHS Foundation Trust
Wallsend, NE28 8QUView on map(opens Google Maps in a new tab)
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
11 October 2026
13 days leftJob description
North Tyneside Talking Therapies and Specialist Community Psychology Service are seeking two proactive and dedicated Admin Assistant's to provide cler...
- Handling enquiries from staff, patients, and healthcare professionals via telephone, face-to-face, and online/virtual platforms, ensuring appropriate transfer of calls and accurate, timely recording of information.
- Logging referrals from various sources, managing appointment bookings using computer systems, and making and receiving calls as necessary. Dispatch correspondence to patients and healthcare professionals through both postal and electronic channels. To assist with the sorting and distribution of incoming and outgoing mail. Must be able to print and fold a vast number of letters.
- Maintain accurate records of incoming and outgoing goods and services as delegated. Distribute reports, meeting minutes, and other documents as instructed. Utilise various IT systems to support service development and audit activities.
- Contribute to the review, redesign, implementation, and evaluation of administrative systems and processes to enhance service efficiency.
- Maintain electronic diaries for room bookings and ensure filing systems, both manual and electronic are organised and accessible. Assist in retrieving required information or files as needed. Perform data entry tasks on local databases, Excel spreadsheets, and patient computerised records. Scan documents into the patient record system with accuracy and attention to detail.
- Consistently adhere to all relevant policies and procedures. Participate in mandatory training and professional development activities as required.
The post holder will work with individuals from diverse cultural backgrounds and across various age groups, supporting people experiencing a wide range of mental health challenges. They will demonstrate a strong commitment to respecting diversity and promoting equality of opportunity.
They will uphold the importance of individuals rights and consistently act in accordance with relevant legislation, policies, and procedures. The post holder will exemplify compassionate and inclusive leadership, contributing to the development of a collective leadership culture within the Trust.
This includes demonstrating a consistent leadership approach that: engages, enables, and empowers others. Utilises coaching techniques to foster ownership of learning and drive quality improvement. Promote effective teamwork and collaboration within and across teams, departments, and organisational boundaries.
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England?
Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep.
Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way!
Qualifications
Essential: - Word processing to RSA level 2 or equivalent experience; - Good standard of general education.
Desirable: - Audio typing; - ECDL; - Appropriate NVQ in Admin/customer care
Experience & Knowledge
Essential
- Telephone and reception duties in an admin office environment
- General office duties
- Experience of working with Microsoft Office applications.
- Experience of working with the general public
Desirable: - Previous NHS Admin Experience
Skills & Abilities
Essential: - Experience of working with the general public; - Experience of working with Microsoft Office applications.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
26 September 2026
Last checked
28 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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