Administration Team Leader
Cornerstone
Blackburn, BB1 2HR · Accrington, BB5 3DD · Blackburn, BB2 4QD · Blackburn, BB1 1LZView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
11 October 2026
13 days leftJob description
Ready to lead a team where every detail matters? At Cornerstone Practice and Healthcare, our administration team keeps patient records accurate, safe ...
As Administration Team Leader, you will be the go- to person for our Medical Administrators - organising the team's day, sharing out the work and making sure nothing gets missed.
Your week will be a mix of leading and doing. You will plan rotas and cover, hold one-to-ones and appraisals, support new starters and help each member of the team grow. Alongside this, you will keep a close eye on our key workflows - incoming hospital letters, summarising of new patient records, call and recall for long-term conditions, and Subject Access Request - spotting backlogs early and keeping everything on track.
You will be our quality champion for patient records, checking the accuracy of coding, summarising and redaction, and reporting on how the team is performing. You will work closely with our GPs, nurses, Care Navigation Team Leaders and the Quality Managers, and be a calm, supportive point of contact when things get busy.
This is a developmental Band 3-4 post. Full training will be provided in our clinical system and in summarising, coding and records processes, with a clear path to progress as your experience and confidence grow.
If you enjoy bringing order to a busy workload, take pride in getting the detail right and want to help a team do its best work, we would love to hear from you.
Please see the full job description and person specification attached as a supporting document.
Below is a summary of the key tasks.
The Administration Team Leader provides visible, day-to-day leadership to the Medical Administration team, reporting to the Quality Manager. The role combines hands-on administrative work with team supervision, workload planning, quality checking and staff development. You will make sure clinical correspondence is coded accurately and on time, new patient records are summarised within target timescales, call and recall supports our QOF targets, and Subject Access Requests and redactions are completed lawfully and on time.
- Supervise and support the Medical Administrators day to day, planning and allocating work across scanning and coding, summarising, call and recall, report and Subject Access Requests
- Organise rotas, approve annual leave and arrange holiday and sickness cover
- Hold regular team meeting and one-to-ones, and carry out annual appraisals
- Manage sickness absence in line with practice policy, including return-to-work interviews
- Monitor the incoming clinical correspondence workflow on EMIS web so letters are scanned, coded using SNOMED and forwarded to clinicians promptly
- Oversee the summarising of new patient records (paper and GP2GP) and keep the backlog within target timescales
- Carry out regular audits of coding and summarising accuracy, giving feedback and putting improvements in place
- Coordinate call and recall for long-term conditions such as diabetes, heart disease and respiratory conditions with the nursing team
- Produce monthly KPI reports covering backlogs, turnaround times and audit results
- Keep administration protocols up to date
- Work as part of the team, carrying out the full range of Medical Administrator duties when needed
- Handle more complex or sensitive Subject Access Requests, reports and redactions, seeking advice from a clinician or the Data Protection Officer
- Refer unclear or clinical significant information to a GP or appropriate clinician, and make sure the team does the same
- Work closely with GPs, nurses, Care Navigation Team Leaders and the management team
- Liaise with hospitals, community services, solicitors and insurers about records and reports
- Make sure the team follows UK GDPR, the Data Protection Act 2018 and practice policies, and report any data breaches promptly
The Job Description is not intended to be fully comprehensive description of the duties of the post-holder and may develop over time. Therefore, these duties will be subject to regular review and may be amended from time to time in consultation with the post-holder.
Cornerstone Practice and Healthcare is a multi-site, patient-focused GP practice serving a diverse population across four surgeries - Shadsworth, Rhyddings, Lambeth Street and Bentham Road Health Centre - in Blackburn with Darwen.
Rooted in a Christian ethos of service, dignity, compassion and integrity, our mission is to provide high-quality, accessible and compassionate primary care that respects every patient's individuality and supports their wellbeing, whatever their background or circumstances.
Our administration team is friendly, hardworking and supportive. We look out for each other, take pride in our work, and know that behind every record is a real person who depend on us. As Team Leader, you will be backed by a supportive management team and work alongside fellow Team Leaders who share ideas and help each other succeed.
Core hours are Monday to Friday 8:00-18:30, with Extended Access appointments available until 20:00 each weekday in collaboration with our local Primary Care Network.
We offer
- NHS Pension Scheme
- Uniform Provided
- A wide range of health and wellbeing benefits
If you want a role with real purpose, in a team that has your back - we would love to hear from you.
Knowledge
Essential
- Understanding of UK GDPR, the Data Protection Act 2018 and patient confidentiality
- Understanding of the limits of an administrative role in handling clinical information, and when to refer to a clinician
Desirable
- Understanding of General Practice operations
- Knowledge of SNOMED clinical coding and medical terminology
- Knowledge of the Quality and Outcomes Framework
Experience
Essential
- Experience of working in a busy administrative or office environment
- Supervisory experience or holding lead responsibilities within a team
- Experience of dealing with sensitive and confidential information in a professional manner
Desirable
- Experience of medical administration in a GP practice, primary care or other NHS setting
- Experience of scanning and coding clinical correspondence, or summarising medical records
- Experience of processing Subject Access Request and redacting medical records
- Experience of call and recall systems and QOF
- Experience of auditing data quality or producing KPI reports
- Involvement in recruitment, induction or training of staff
Other Requirements
Essential
- Willingness to undergo a standard Disclosure and Barring Service (DBS) check
- Right to work in the United Kingdom
- Ability to provide two satisfactory reference, including one from current or most recent employer
- willingness to work flexibly across sites and hours to meet the needs of the practice
Desirable: - Full UK driving licence and access to vehicle for occasional travel between sites
Qualifications
Essential
- 5 GCSE at grade C/4 or above, including Maths and English Language or equivalent
- NVQ Level 3 (or equivalent) in Business Administration, Health and Social Care or related field, or equivalent demonstrable experience at a similar level
Desirable
- Leadership or team leading qualification (e.g. ILM Level3) or willingness to work towards one
- AMSPAR qualification or equivalent medical administration qualification
- Recognised medical records summarising or clinical coding course
- Medical terminology course
Values and Personal Attitudes
Essential
- Flexible, adaptable to change and open to new approaches
- Reliable and trustworthy
- Professional manner and smart appearance
- Articulate, with a commitment to confidentiality and loyalty
- Willingness to work in line with and respect the Christian ethos and values of the Practice
Skills
Essential
- Proficiency in IT and the ability to use clinical systems effectively
- Leadership skills, including the ability to motivate and develop self and others
- Excellent verbal and written communication skills, including conflict resolution
- Strong interpersonal skills, showing tact, diplomacy and teamwork
- Effective time management, with the ability to plan, prioritise and meet tight deadlines under pressure
Desirable: - Ability to produce, analyse and interpret data; - Ability to develop and measure standards of service delivery
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
27 September 2026
Last checked
28 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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