Administration Assistant/Receptionist

You will

be part of the busy admin team for the Malvern Neighbourhood Mental Health

Team.

You will

undertake a vital role in the running of the community mental health function

providing all aspects of admin support including telephone duties, inbox

management, appointment booking, reception cover and generic office duties. The role will include contact with patients,

carers, professionals (internal and external) and colleagues daily.

As well as

being part of the Malvern admin team, you will act as a member of the wider

admin function providing support and cover when required, liaising regularly

with the clinical team and actioning daily admin tasks. You are required to have a high level of

organisational skills and not only be able to be self-motivated but be a team

player.

The

ability to prioritise a busy workload and work flexibly to meet demand are

essential requirements of the role as well as a good customer service focus,

when dealing with internal and external enquires.

Administration duties specific to the role.

Providing support as required e.g. typing, data input, scanning,

telephone cover, generic inbox management, liaison with patients and

colleagues, appointment and diary management, maintaining accurate records,

reception cover and problem solving.

The role may require contact with distressed and anxious patients; you

will be provided with training and support to enable you to manage potentially

challenging situations.

For full

details of the duties and criteria for the role please refer to the job

description and person specification attached.

At Herefordshire and Worcestershire Health and Care NHS Trust,

we are working together to deliver outstanding care. We run community hospitals

and community health services across Worcestershire and provide mental health

and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of

all ages, experiencing both physical and/or mental health conditions from over

100 sites.

We will support you to thrive; offer flexible

working options for a great work-life balance, help you fulfil your ambitions,

and empower you to make positive changes within your team or service. We value

diversity and encourage applications from people of all backgrounds, cultures,

and ethnicities.

What we offer;

-

27 days leave plus bank holidays, increasing up to

33 days with long service

-

Generous NHS pension and enhanced pay when you work

unsocial hours

-

Flexible and agile working opportunities

-

Great maternity, paternity, and adoption support

-

Wide range of supportive staff networks

-

Health and wellbeing opportunities

If you would like to know more, please visit our

website.

We encourage you to read the attached applicant guidance notes.

Sharing

your data - As a data controller we may sometimes need to process your data to

pursue our legitimate business interests, for example to request a survey from

you (optional), to support the Trusts understanding of where you gained

interest in working for the Trust.

Skills & Abilities

Experience

Qualifications

Additional Criteria

Knowledge