Administration Assistant - Tissue Viability

The post holder will provide comprehensive administrative support to the TissueViability and Skin Integrity Service, ensuring the efficient coordination of clinical andoperational activities. The role will support the delivery of high-quality patient carethrough the effective management of patient appointments, clinical administrationand equipment processes.

To self-manage and prioritise a number of administrative and clerical duties which are generated by the team. These will include; General administrative duties will include photocopying, mail management,filing, archiving, typing letters, managing team members diaries andschedules, arranging meetings, taking of minutes at case meetings and teammeetings. Coordinate the booking, cancellation and rescheduling of appointments for LegUlcer Clinics and other associated services. Maintain and manage clinic schedules, ensuring optimum utilisation of cliniccapacity. Create, maintain and monitor patient waiting lists and escalate any concernsregarding delays in access to services.Tissue Viability Specialist NurseTissue Viability Occupational Therapist Process requests for Integrated Community Equipment Service (ICES)equipment, ensuring requests are accurate, authorised and submitted withinagreed timescales. Create and maintain equipment call-back, collection and replacement lists,ensuring equipment is tracked and managed effectively. Liaise with ICES providers, patients, carers, clinical staff and external agenciesregarding equipment orders, deliveries, collections and queries. Monitor service inboxes and telephone enquiries, responding appropriately orforwarding to the relevant clinician or manager. Produce routine reports, activity data and audits as requested by service leads. Support the service in meeting organisational targets, quality standards andreporting requirements. Ensure compliance with Trust policies, information governance requirementsand data protection legislation. Participate in service improvement initiatives and identify opportunities toenhance administrative processes and patient experience. Managing the information leaflets being issued by the team in regards to changes and amendments which may impact on patient experience. Using initiative, identify and suggest where there maybe improvements in the productivity and quality of the procedures and practices which could improvedata recording and performance reporting. To manage schedules and diaries for staff within the team, predominantly theteam lead, resolving appointment conflicts, arranging venues, issuing meetinginvitations, sending apologies, formulating agendas and taking minutes asrequested. Work load is self-managed and the position is not directly overseenby the administrative manager, although clinical team lead is available andregular meetings are arranged for administrative supervision regularly. The post holder requires a high level of interpersonal skills to enable them tobe able to communicate with patients and others in an appropriate way, beingable to diffuse situations with tact and empathy and to provide accurateinformation, supporting enquiries in an unsupervised environment and in atimely manner. Inputting onto and accessing a variety of systems such as SystmOne anddesignated spreadsheets/databases in line with team procedures, keeping to the allocated deadlines and timescales, some of which may be ad-hoc and urgent.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.

Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

Qualifications

Essential: - Maths and English GSCE (Grade C or above, or equivalent

Desirable: - Relevant IT Qualification

Experience

Essential: - Proven administrative experience in a busy office environment; - Proven experience of working as part of a team as well as independently

Desirable: - Knowledge of NHS; - Knowledge of NHS ordering systems; - Knowledge of NHS patient systems

Skill, Abilities and Knowledge

Desirable: - Experience of working with the general public.; - Enhanced IT skills; - Planning Skills; - Customer care skills

Personal Attributes/Behaviours (llinked to the Trust's Behaviour Framework):

Essential: - Articulate, calm and polite; - Enthusiastic and motivated; - Commited to providing the best possible service to patients; - Tact and diplomacy

Other