Admin Assistant/Receptionist

• To accurately maintain and keep secure patient health and staff records/systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the current Data Protection Law.
• Maintain strict confidentiality regarding information concerning patients, staff and sensitive Trust Business at all times.
• To carry out reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Support Supervisor and/or the Admin Team Leader.
• Handle incoming and outgoing telephone calls in a polite and efficient manner. Receive and deal with telephone enquiries referring telephone queries to a more senior colleague where appropriate. Taking accurate messages and passing them to the appropriate person in a timely manner.
• Type a range of documents including emailed requests, copy typing and audio transcription (via T-Pro digital dictation system) generated by the mental health pathway teams.
• Prioritise own workload and meet deadlines in order to meet the requirements of the post.
• Regular data entry and booking of appointments for service users on the clinical patient administration system, RiO.
• Take / transcribe minutes as required and at the request of the Admin Support Supervisor and/or Admin Team Leader.
• To work predominantly from a base, although travel to work in other Trust locations within the locality will be required to meet service need.

Essential

• Relevant experience of working in an office environment / reception area
• Relevant experience of undertaking office procedures with minimal supervision
• Dealing with the public / customer service experience
• Experience of working in a team
• Experience on phones, writing letters and problem solving

Essential

• Excellent typing skills
• Proficient use of Microsoft Office packages
• Ability to produce documents and reports to a high standard from handwritten and audio transcription
• Excellent telephone skills
• Ability to prioritise workload in order to meet conflicting demands and deadlines