Admin Assistant in IT Department

• IT systems - support ensuring data is accurately entered, maintained, and reported.
• Issue identification - helping to identify IT problems and reporting faults to the IT helpdesk where appropriate.
• Data administration - completing and maintaining spreadsheets relating to departmental work.
• Routine data entry - managing daytoday data processes including clinics, patient registrations, medical records, reports, and lab results.
• Problem escalation - advising the IT team of any datarelated issues that cannot be resolved independently.
• Record handling - preparing and sending patient records to external bodies when required.
• Training support - assisting the team in providing training to GPs, nurses, and administrative staff.
• New starter setup - setting up login details and ensuring new staff can access and navigate the desktop.
• Data security - ensuring all data is handled securely in line with GDPR and the Data Protection Act.

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Essential

• GCSE grade A to C in English and Maths

Desirable

• Preferred Candidate should be:
• Computer literate, ideally with experience using clinical systems in a primary care setting (desirable but not essential).
• Able to work independently, accurately, and in a well organised manner.
• Possesses excellent communication skills, is a team player, and ideally has experience in general practice or a healthcare environment.