1st Line Support Engineer - Digital Operations

Provide reports and statistics for management on service called received and Service Desk activity.

Maintain a configuration database of all Trust computer equipment, ensuring that data is accurate and up to date.

Together with Service Desk colleagues, provide cover for the Service Desk. Contribute to general IT office administration.

Distribute departmental procurement documents as and when requested. Provide documentation and maintain all incident reporting.

To participate if required in a 24x7x365 on-call rota as required.

To participate if required in a staff on-site rota covering out of hours/ unsociable hours.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Previous Experience

Qualifications/ Training

Other requirements

Knowledge

Skills