0-19 HCP Administrator

The role of the HCP Administrator is to provide comprehensive administrative support to their locality team, including Health Visitors, School Nurses, Staff Nurses, Community Nursery Nurses and Assistant Practitioners, alongside supporting the functions of the SPA Duty Desk.

The role is varied and includes answering the telephone to service users and other professionals in an efficient and confident manner, documenting information onto SystmOne and planning and booking appointments for clinicians.

We are looking for people who are team players and will share the Trust values; Integrity, compassion, inclusion and ambition.

The role of the administrator is to provide comprehensive administrative support to the Cambridgeshire 0-19 Healthy Child Programme team including Health Visitors, School Nurses, Public Health Practitioners, Community Nursery Nurses and Assistant Practitioners by performing a full range of administrative tasks, alongside supporting the function of the single point of access (SPA).

Provide administrative support to the Healthy Child Programme clinical team within Cambridgeshire.

Administration for the locality, including sending letters to services users, updating SystmOne health records, actioning tasks, booking appointments.

Answering Single Point of Access (SPA) telephone calls from service users, the team, and other professionals and responding appropriately, sending tasks via SystmOne to the relevant task group.

Administration of the Cambridgeshire SystmOne units including accessing and updating SystmOne health records, monitoring tasks, setting up rotas, electronically attaching documents to service user health records on SystmOne.

Receiving and processing telephone calls, emails, correspondence, and other forms of contact from service users and professionals, handling these as required, to co-ordinate care according to agreed protocols and pathways. Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures.

Recording details of all contacts with service users and other professionals using SystmOne and other systems as appropriate.

Completing administration tasks on SystmOne, including registering antenatal notifications, accepting electronic referrals, booking visits for Health Visitors, School Nurses, Public Health Practitioner, Community Nursery Nurses and Assistant Practitioners as required, e.g. new birth visit and health reviews, managing SystmOne task box, updating service user information.

Monitoring and ordering of stock and other items as required.

Booking interpreters as requested by clinicians and following up bookings as required

Attending and participating in the daily planning meeting, admin meetings and any other relevant meetings Microsoft Teams or Face to Face. Occasional minute taking.

Acting as first point of contact for service users and professionals and providing and receiving all communications efficiently and effectively, demonstrating a customer service attitude, especially where there may be barriers to understanding or contentious discussions.

Using tact and diplomacy to de-escalate emotive situations.

Acting in accordance with the Trusts complaint procedure where required.

Communicating positively with service users and their families, ensuring that all communications are appropriately directed.

Maintaining positive relationships and communicating with colleagues within the locality team.

The post holder will be required to handle sensitive information, such as staff personnel files, in a confidential manner.

Providing and receiving routine information from the following.

Managers at all levels throughout East of England Community Health and Care NHS Trust

i. EEC employeesii. Service usersiii. Contribute to EEC internal communication strategies effective two-way communication and engagement within the organisation.

People Management

Maintaining own professional development and requirement to take part in appraisal.

Demonstrating their own work practices to administrative staff new to the service.

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken regarding the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality, innovative services across most of the East of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that is our amazing staff - who rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Qualifications & Training

Essential: - NVQ in Administration or equivalent experience (GCSE: Grade C/4 or above in Maths and English; NVQ level 3 or above)

Experience

Desirable: - Knowledge of SystmOne; - Experience of working within children's services or in an NHS environment; - Collating and monitoring data

Knowledge & Skills