Ward Clerk, Ward 16

provide clerical support. To ensure the availability of accurate patient

records and documentation as per Trust policies and procedures. To deal with

patients, relatives and other members of the public politely and efficiently

and ensure confidentiality and security of patient information as per Trust

policy.

To provide a reception service, dealing with initial

enquiries, gathering basic information and taking initial action within defined

protocols to assist in resolving any queries.

To keep staff informed of admissions and discharges, and

to deal with queries from other members of staff and members of the public, in

person or on the telephone.

To receive general telephone calls, recording messages

and dealing with initial enquiries, referring the call to the relevant member

of staff, as appropriate. To assist in

admitting and discharging patients using manual and computerised systems.

To file reports, correspondence, forms, etc. in

patients notes in an ordered manner, to facilitate the efficient retrieval of

such documentation on request.

To update and maintain filing systems in the

ward/department to enable timely and accurate information retrieval.

To arrange transport between departments and to

destinations outside the hospital, as required.

To assist with housekeeping duties within

ward/department.

To maintain effective communication with ward clerk /

clerical team assistant colleagues within the department.

To provide relief cover within the Directorate

undertaking any duties within the scope of the ward clerk / clerical team

assistant role.

Arrange

follow up appointments for patients prior to discharge.

that patient case notes are available, creating temporary notes whilst original

notes are located. Maintain case notes in a tidy manner, filing results and

other patient documents in accordance with Trust policy, including admission

and discharge of patients. Ensure that all case notes movements are tracked on

PAS.

Facilitate

the prompt collection of data by liaison with the clinical coding department.

Ordering

and tracking of case notes.

Provide

general clerical support such as photocopying, typing, opening and sending

post, stock and equipment ordering and monitoring, stationary orders, personnel

administration, arranging repairs.

To ensure the confidentiality of all patient information

and Trust business.

To comply with all Trust Policies and Procedures.

In accordance with the Trust's Health and Safety Policy,

the postholder must take reasonable care of their own health and safety and

that of others who may be affected by their acts or omissions at work.

The postholder must co-operate with staff in complying

with any statutory requirements and participate in the workplace monitoring

processes in order to help maintain a healthy, safe and secure workplace.

To report any accidents, untoward incidents and

complaints.

To create and maintain positive working relationships

with colleagues and other staff within the workplace.

To act always in a manner which will promote a good

image of the ward/department.

To respond appropriately to clinical emergencies as

directed by the ward manager in charge.

To contribute / to participate in any initiatives to

improve the quality of service to patients.

Worcestershire Acute Hospitals NHS Trust is a large

acute and specialised hospital trust that provides a range of local acute

services to the residents of Worcestershire and more specialised services to a

larger population in Herefordshire and beyond.

The Trust operates hospital-based services from

three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our

caring staff are recognised as providing good and outstanding patient-centred

care. You could be one of them.

We are committed to recruiting the best people to

work with us. Our values, which we ask all staff to demonstrate, underpin our

everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise

accreditation - this means we are committed to embedding flexible working

within our organisation as a flex positive employer.

Any applicants who are offered posts requiring a

DBS check as part of their employment check will have the cost of this check

(at the current rate) deducted from their salary. Please see link in Supporting

Information section for more details on DBS checks and costs.

Experience

Essential: - Previous clerical/reception experience preferably in hospital environment

Desirable: - Previous ward clerk/clerical team assistant experience.; - Previous clerical / reception experience in hospital environment

Other Job Requirements

Desirable: - Awareness of Health and Safety

Knowledge and Skills

Desirable: - Familiarity with computerised patient information systems

Personal Qualities