Ward Clerk, Ward 12

This non-clinical post, supporting the clinical team on Ward 12, will be an integral part of the ward team, and be responsible for the patient notes, answering the telephones and ordering stock. This role will not support direct patient care.

Working Pattern of Monday - Friday 7am - 3pm

To provide clerical support.

To ensure the availability of accurate patient records and documentation as per

Trust policies and procedures. To deal with patients, relatives and other

members of the public politely and efficiently and ensure confidentiality and

security of patient information as per Trust policy.

To provide a

reception service, dealing with initial enquiries, gathering basic

information and taking initial action within defined protocols to assist

in resolving any queries.

To keep staff

informed of admissions and discharges, and to deal with queries from other

members of staff and members of the public, in person or on the telephone.

To receive general

telephone calls, recording messages and dealing with initial enquiries,

referring the call to the relevant member of staff, as appropriate. To assist in admitting and discharging

patients using manual and computerised systems.

To file reports,

correspondence, forms, etc. in patients notes in an ordered manner, to

facilitate the efficient retrieval of such documentation on request.

To update and

maintain filing systems in the ward/department to enable timely and

accurate information retrieval.

To arrange transport

between departments and to destinations outside the hospital, as required.

To assist with

housekeeping duties within ward/department.

To maintain

effective communication with ward clerk / clerical team assistant

colleagues within the department.

To provide relief

cover within the Directorate undertaking any duties within the scope of

the ward clerk / clerical team assistant role.

Arrange follow up appointments for

patients prior to discharge.

Ensure that patient case notes are

available, creating temporary notes whilst original notes are located.

Maintain case notes in a tidy manner, filing results and other patient

documents in accordance with Trust policy, including admission and

discharge of patients. Ensure that all case notes movements are tracked on

PAS, including collection and return of case notes to main maternity

filing department.

Facilitate the prompt collection of data

by liaison with the clinical coding department.

Assisting junior doctors with

administrative tasks such as form completion, bereavement paperwork and

audits, ordering and tracking of case notes.

Provide

general clerical support such as photocopying, typing, opening and sending

post, stock and equipment ordering and monitoring, stationary orders, personnel

administration, arranging repairs.

To ensure the

confidentiality of all patient information and Trust business.

To comply with all

Trust Policies and Procedures.

In accordance with

the Trust's Health and Safety Policy, the postholder must take reasonable

care of their own health and safety and that of others who may be affected

by their acts or omissions at work.

The postholder must

co-operate with staff in complying with any statutory requirements and

participate in the workplace monitoring processes in order to help

maintain a healthy, safe and secure workplace.

To report any

accidents, untoward incidents and complaints.

To create and

maintain positive working relationships with colleagues and other staff

within the workplace.

To act always in a

manner which will promote a good image of the ward/department.

To respond

appropriately to clinical emergencies as directed by the ward manager in

charge.

To contribute / to

participate in any initiatives to improve the quality of service to

patients.

The purpose of this post should

remain constant, but the duties and responsibilities may vary over time within

the overall role and level of the post. The post holder may from time to time

be asked to undertake other reasonable duties. Any such changes will be made in

discussion with the post holder in the light of service needs.

The post holder is responsible for

limiting his/her actions to those which s/he feels competent to undertake. If

the post holder has any doubts as to his or her competence during the course of

his/her duties then s/he should immediately speak to their line manager or

supervisor.

of conduct

All employees of the Trust who are

required to be registered with a professional body, to enable them to practise

within their profession, are required to comply with their code of conduct and

requirements of their professional registration. Those staff who are not

required to be registered with a professional body are required to comply with

the Trusts codes of conduct.

Confidentiality

The post holder must maintain

confidentiality, security and integrity of information relating to patients,

staff and other Health Service business.

All employees of the Trust are

legally responsible for all records that they gather, create or use as part of

their work within the Trust (including patient, financial, personnel and

administrative), whether paper or computer based. All such records are considered

public records and all employees have a legal duty of confidence to service

users. Employees should consult their manager if they have any doubt as to the

correct management of records with which they work.

and Safety

Employees must be aware of the

responsibilities placed on them under the Health and Safety at Work Act (1974)

and the Manual Handling Operations Regulations (1992) and all relevant Trust

Health and Safety Policies and Guidance.

This ensures that the agreed safety procedures are carried out to

maintain a safe environment for employees, patients and visitors to the Trust.

Employees must accept personal

responsibility and accountability for Infection Prevention and Control

practice. Employees should ensure they

are familiar with, and comply with, all relevant Infection Control policies for

minimising the risk of avoidable Health Care Associated Infection. All

Employees must undertake annual mandatory updates in Infection Control.

It is a standard element of the role

and responsibility of all employees of the Trust that they fulfil a proactive

role towards the management of risk in all of their actions. This entails the

risk assessment of all situations, taking appropriate actions, and reporting

all incidents, near misses, and hazards promptly. It is a contractual

obligation that all employees must co-operate with any investigations

undertaken.

and vulnerable adults

You have a responsibility for

promoting and safeguarding the welfare of the children/young people/vulnerable

adults that you come into contact with or are responsible for in your job role

and sphere of competence.

and Barring Service

The Trust aims to promote equality

of opportunity for all, with the right mix of talent, skills and

potential. Criminal records will be

taken into account for recruitment purposes, only when the conviction is relevant. As the Trust meets the requirements in

respect of exempted questions under the Rehabilitation of Offenders Act 1974,

all applicants who are offered employment will be subject to a criminal record

check from the Disclosure and Barring Service before the appointment is

confirmed. This will include details of

cautions, reprimands or final warnings, as well as convictions. Postholders may

periodically be asked to undertake a re-check.

Worcestershire Acute Hospitals NHS Trust is a large

acute and specialised hospital trust that provides a range of local acute

services to the residents of Worcestershire and more specialised services to a

larger population in Herefordshire and beyond.

The Trust operates hospital-based services from

three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our

caring staff are recognised as providing good and outstanding patient-centred

care. You could be one of them.

We are committed to recruiting the best people to

work with us. Our values, which we ask all staff to demonstrate, underpin our

everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise

accreditation - this means we are committed to embedding flexible working

within our organisation as a flex positive employer.

Any applicants who are offered posts requiring a

DBS check as part of their employment check will have the cost of this check

(at the current rate) deducted from their salary. Please see link in Supporting

Information section for more details on DBS checks and costs.

Personal Qualities

Qualifications

Essential: - No qualifications required for this role

Other Job Requirements

Desirable: - - Awareness of Health and Safety

Skills and Knowledge

Desirable: - - Familiarity with computerised patient information systems

Experience

Essential: - - Previous clerical/reception experience preferably in hospital environment

Desirable: - - Previous ward clerk/clerical team assistant experience.; - - Previous clerical / reception experience in hospital environment