Receptionist Administrator - Emergency Department
University Hospitals Dorset NHS Foundation Trust
Poole, BH15 2JBView on map(opens Google Maps in a new tab)
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
2 November 2026
13 days leftJob description
Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts. The administration and recepti...
Excellent customer service skills
Manage own workload whilst effectively prioritising tasks
Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
Excellent team player with good communication skill
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or service relocates as part of a planned move, excess mileage will not bereimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women's, DEN, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process
Qualifications
Essential: - Good level of general education; - Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base
Experience
Essential: - Experience of clerical duties in office / administration environment; - Customer service experience; - Experience in the use of IT / computer skills
Desirable: - Experience of working in the NHS or on a reception desk
Knowledge
Essential: - Ability to respond to a range of people in a courteous and professional manner; - To understand and be able to maintain confidentiality
Desirable: - Ability to answer patients queries or know where to refer them
Technical Skills Competencies
Essential
- Competent in using Microsoft Office Software
- Excellent communications in person, via telephone and written
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
- Good keyboard skills requiring high percentage of accuracy.
Desirable
- Previous experience in communicating with senior clinical / managerial colleagues and patients
- Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle
Personal Attributes
Essential
- Interest in working in the healthcare sector/NHS environment
- Methodical approach to organising work, ability to prioritise
- Ability to work and remain calm under pressure
- Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with other
Language requirement
Essential: - Able to speak English as necessary to undertake the role
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
19 October 2026
Last checked
20 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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