Ward Clerk
St Joseph’s Hospital
Newport, NP20 6ZEView on map(opens Google Maps in a new tab)
Salary
£26,125
Contract
Permanent
Hours
Not specified
Closing date
29 October 2026
10 days leftJob description
St Josephs Hospital is seeking an enthusiastic and organised Ward Clerk to join our Administration team. This is an excellent opportunity for a custom...
Our Administration team is committed to delivering a professional, efficient and welcoming service to patients, visitors and colleagues across the Hospital. We are seeking an enthusiastic and organised Ward Clerk to join our team. The successful candidate will provide administrative support to our wards and day surgery unit, manage patient documentation, handle telephone enquiries, coordinate admissions and discharges, and ensure accurate record keeping. With a strong focus on customer service, confidentiality and attention to detail, you will help ensure patients receive a positive and seamless experience throughout their care journey.
- To provide Ward Clerk and Admin support for our wards and day surgery unit.
- To deliver excellent customer service to patients, visitors, consultants, team colleagues and all internal departments.
- To ensure patient files are ready for patient admission including relevant results.
- To ensure all patient files are filed correctly and relevant changes are entered onto system upon discharge.
- Deal with inbound telephone enquiries and process as necessary, ensure messages are passed correctly and confidentially.
- Ensure all post discharge calls are made to patients within 48 hours.
- Ensure all patients leave hospital with their follow-up appointments and discharge packs.
- Ensure all patients are admitted and discharged live on system.
- To always maintain confidentiality of information regarding patients (GDPR).
- Participating in training activities as required.
- To be aware of departmental policies and procedures.
- To always promote a friendly and professional attitude.
- Any other duties as determined by the Team Lead/Line Manager.
- Every member of staff is responsible for health and safety in their own department and in the hospital. It is up to each member of staff to ensure that they abide by safe systems of work and minimise all risks.
At St Josephs Hospital, were more than a healthcare provider, were a community of dedicated people working together to make a real difference in the lives of others. Whether youre delivering care on the front line, supporting services behind the scenes, or leading innovation, every role contributes to our shared purpose.
Our values guide everything we do, how we care for patients, support our colleagues, and shape the future of our organisation.
Together, were shaping a future where everyone can thrive, our patients, our staff, and our community.
Experience
Essential
- Experience providing excellent customer service.
- Dealing with incoming/outgoing calls, responding to emails and general offices duties.
- GDPR aware.
- Fully computer literate.
Desirable: - - Experience of working in a hospital environment.
Skills and Attributes
Essential: - - Excellent interpersonal and organisational skills.; - - Motivated, enthusiastic and able to work as part of a team or own initiative.; - - Confidentiality.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
15 October 2026
Last checked
19 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Similar roles
Explore related