Ward Clerk / Receptionist

Provide comprehensive admin and reception support to Perioperative Services to support the delivery of safe, high-quality patient care. Act as a first point of contact for patients, relatives, and visitors within perioperative and admissions areas, responding in a professional, courteous, and sensitive manner. Communicate effectively with medical and nursing staff, GP's, and other departments to ensure timely and accurate information sharing. Receive patients into perioperative areas, recording attendance and updating patient details on Trakcare. Prepare, update, and distribute theatre operating lists, ensuring changes are communicated promptly to relevant teams. Collate, check, file, and upload perioperative documentation, maintaining accurate and complete patient healthcare records in line with Trust procedures. Answer incoming telephone calls, manage enquiries appropriately, and escalate complex issues when required. Maintain admin systems, ensuring data accuracy and confidentiality. Undertake general admin duties including email management, scanning, photocopying, and document control. Work under the direction of the Admin Team Lead and Service Manager to ensure continuity of admin cover across Perioperative Services, providing flexible support to other departments when required. Participate in relevant training and development and maintain high standards of professionalism, organisation, and patient-centred service delivery.

The Ward Clerk / Receptionist provides comprehensive administrative and reception support to Perioperative Services, including Theatre and Day Case Units, to support the delivery of safe, highquality, patientcentred care. The role acts as a key point of contact for patients, relatives, and clinical teams, ensuring efficient coordination of perioperative activity within a busy healthcare environment.

You will act as a first point of contact for patients, relatives, and visitors, providing a professional, courteous, and supportive service. Communicate effectively with medical and nursing staff, GP's, and other departments to ensure accurate and timely information sharing. Receive patients into perioperative areas, recording attendance and updating details on the Trusts electronic Trakcare system. Prepare, update, and distribute theatre operating lists, ensuring changes are communicated promptly. Collate, check, upload, and file perioperative documentation, maintaining accurate patient healthcare records. Answer and manage telephone enquiries, resolving routine issues and escalating complex queries appropriately. Maintain administrative systems using approved Trust software, ensuring data accuracy and confidentiality. Undertake general administrative duties including email management, scanning, photocopying, and document control. Work under the direction of the Admin Team Lead and Service Manager, providing flexible administrative cover across Perioperative Services and supporting other departments when required. Participate in training and development and maintain high standards of professionalism and organisation.

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust now form University Hospitals Tees and as such you may be required to work at any site across both Trusts.

At North Tees & Hartlepool NHS Foundation Trust, we want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Qualifications

Desirable: - IT qualification; - Experience of working within a healthcare environment; - Experience of using Trakcare