Ward Clerk

The Ward Clerk is responsible for providing a professional, efficient and confidential administrative and reception service to support the smooth day-to-day running of the ward. Acting as a key point of contact forpatients, relatives, visitors and the multidisciplinary team, the post holder maintains accurate patient records, manages ward communications and contributes to delivering a positive patient experience within abusy ward.

Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM). They underpin everything we do and everything we aspire to be as an organisation

Our mission is to be exceptional for our patients, our communities and each other

Our vision is to be a great organisation providing excellent healthcare and opportunities to work and learn

Our approach to healthcare is founded on our four core values:

Kind - we are caring, supporting and respectful to everyone

Open - we are honest, transparent and open to new ways of working

Fair - we listen, value our differences and are inclusive to all

One team - we work well together and with our communities

We employ almost 6,500 people from more than 80 nationalities and are fully committed to being an equal, diverse and inclusive employer. Our culture and values ensure that everyone is treated with dignity and respect, and that no job applicant or employee is disadvantaged at any stage of their journey.

We are also proud to be an Armed Forces Friendly organisation and welcome applications from members of the Armed Forces community, including veterans, reservists and families.

Working at NCM means becoming part of a dedicated team of clinical and support staff who are passionate about keeping people well and supporting wellbeing. If you share our values and are motivated by making a difference for our patients, we'd be delighted to receive your application

Qualifications

Essential: - Good standard of general education (GCSEs or equivalent, including English and Mathematics).

Desirable: - Evidence of literacy and numeracy skills.

Experience

Desirable: - Experience using NHS computer systems including lorenzo and Microsoft Office applications (Word, Outlook, Excel).

Knowledge

Essential: - Understanding of confidentiality and data protection requirements.; - Knowledge of basic office procedures and record keeping.

Desirable: - Understanding of the importance of excellent customer service.

Skills and Abilities

Desirable: - Experience of resolving enquiries, concerns, or complaints whilst maintaining a positive customer service approach.