Ward Clerk
East Suffolk and North Essex NHS Foundation Trust
Ipswich, IP4 5PDView on map(opens Google Maps in a new tab)
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
22 October 2026
2 days leftJob description
You will a valuable member of the small ward clerk team, assisting with the smooth running of the department. You will be responsible for covering all...
- Effective communication with colleagues, carers, visitors to the ward in a professional manner, responding to a diverse range of enquires.
- Ensuring enquiries are managed effectively with the appropriate support to enable an effective outcome.
- Ensuring effective communication with the nursing team and multi-disciplinary team (MDT), to allow for effective MDT working and prompt decision making
- Initially responding to concerns where necessary and escalating these to the appropriate member of staff where required
- Ensuring there are processes in place to remind staff to carry out actions/tasks that are time specific. (For example, contacting internal/external teams or checking medication has been requested and arrived in preparation for discharge)
- Being able to contact MDT members directly to answer queries and resolve issues
- Ensuring empathetic communication with patients and their visitors where they are acutely unwell or at end of life care. This includes visitors feel supported and have access to an area to wait while awaiting the MDT.
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Experience
Essential
- Good clerical experience
- Excellent written and verbal communication skills
- Experience of contact with members of the public
- Recognised computer/IT skills including knowledge of Microsoft Office applications
- Experience of team working to achieve targets
Desirable: - Previous ward clerk experience; - Experience of working with EPR; - Understanding medical Terminology; - Experience of working in the NHS
Qualifications
Essential: - Good standard of general education with strengths in English and Maths at GCSE Grade C or above; - NVQ Level 3 in relevant subject equivalent
Desirable: - Evidence of on-going development as appropriate
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
16 October 2026
Last checked
19 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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