Ward Clerk

Adapt and use a range of IT systems to fulfil the role and to work without supervision as well as in a team.

Discharge patients accordingly and update Cerner with the relevant details e.g. pass details to the Health Visitors, check red books, vouching online and collect discharge summaries from ward.

Retrieve, prepare, file and track patient records, manually and/or using HIM tracking. Answer enquiries on the telephone or in person and take appropriate action.

Meet, greet and direct visitors, patients and healthcare professionals when they arrive at the reception area.

Ensure and enforce visiting rules, hours and number of visitors are adhered to at all times.

Maintain the safety of the ward by monitoring and opening the main entrance door and ward entrances to visitors (via electronic buzzer), challenging visitors when necessary.

To keep up to date with the changing needs of the services, and any revised processes, policies and procedures of the Trust. Provide cover for other staff members within the admin team during times of need. Any other admin duties as commensurate with the role.

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

KNOWLEDGE AND UNDERSTANDING

Essential: - Computer literate, knowledge of internet,microsoft; - Knowledge of customer service; - Willing to undertake inhouse training

Desirable: - Ward Clerk experiance; - NHS experience

Education

Essential: - GSCE