Walk In Centre Weekend Receptionist

Provide weekend Reception cover for the Walk in Centre.

Support all clinical and Admin staff with general tasks as requested.

Independently greet patients, triaging

the patient in order to to

assess urgency and appropriacy.

Monitor patient queues,

dealing with patient queries, collection of blood forms, urine samples, private

letters, deliveries, couriers etc.

You will be required to deal with frustrated and angry patients in a calm, empathetic and courteous manner.

Opening up the surgery you will be responsible

for de-activating the alarm, un-locking the main doors and follow check-list of

duties in the morning

Closing down the

surgery, locking main doors/windows, ensuring side doors are closed,

switching off computers/fans/heaters, changing door names, emptying

shredding bins and tidying reception waiting area in preparation for the

next day.

To work in accordance of written protocols

Support Receptionist duties are

listed below. It is the responsibility of the duty holder to ensure that they

know and understand the specific tasks related to the duties and seeking

support as necessary.

Morning Patient Support Receptionists Tasks

reception area

log on reception

computers located on front desk

unlock

scripts box

unlock

patient access entrance

empty

letter box

close down

the reception area

log off all

computers that have been used in reception, ensuring that all users are logged out of

clinical system

lock

scripts box

ensure

patient access entrance is locked and automatic mechanism is disabled

undertake

security checks of consulting rooms

In addition to

the above, you will be required to undertake the following additional

responsibilities on completion of relevant training.

Script

queries. Dealing and resolving script issues

raised during the weekends.

temperature Checking and recording fridge temperature. This is required to ensure the fridges within

the centre are at the correct temperature, any problems to be reported to WIC

Supervisor or Practice Manager.

Contacting

and making appointments for patients on QoF and/or Seasonal Flu lists and ad

hoc.

Checking

rooms on Sunday.

Ad

hoc duties.

Administration

To have

thorough knowledge of all Practice procedures

To work in

accordance with written protocols

Ensure

building security have thorough knowledge of doors/windows/alarm

Any other

tasks allocated by supervisor.

The

post-holder will participate in any training programme implemented by the

Practice as part of this employment, such as training to include:

Participation

in an annual individual performance review, including taking responsibility for

maintaining a record of own personal and or professional development

Taking

responsibility for own development, learning and performance and demonstrating

skills activities to others who are undertaking similar work

We are a GP practice and Walk in Centre located in Bedford with 17000 registered patients. We are a large Practice with enthusiastic friendly staff in our team.

We are currently seeking a weekend receptionist to join our friendly team to provide care to our patients.

Qualifications

Qualities

Desirable: - Ability to undertake training outside of normal working hours if necessary; - Interested in developing knowledge and skills and taking on additional learning