Assistant General Manager

The role is responsible for service planning, performance management, workforce development, financial management, governance, and service improvement. The post holder will ensure the effective use of resources, monitor key performance indicators, manage budgets, and implement initiatives to improve productivity, patient flow, and operational performance. Working collaboratively with multidisciplinary teams, they will address operational challenges and support the delivery of strategic objectives.

As a senior leader within the Care Group, the post holder will provide visible leadership, promoting staff engagement, recruitment, retention, and organisational development. They will foster an inclusive and supportive culture that enables teams to deliver outstanding patient care.

The role includes responsibility for quality, risk, and governance, including complaints management, incident investigations, regulatory compliance, and the implementation of systems to monitor and improve service quality. The post holder will work with clinical and corporate colleagues to identify opportunities for innovation, service redesign, and continuous improvement.

In addition, they will contribute to business planning, business case development, cost improvement programmes, research, education, and workforce development initiatives.

Responsible for the day to day efficient and effective operational management of service area, linking appropriately with clinical and multi disciplinary staff in all matters affecting the delivery of core services.

Establish and build agreements within the team to ensure the delivery of the services provided.

Ensure area has a performance management framework that complements the Trust use of key performance indicators across a number of metrics, using service line reporting/management to ensure timely and accurate capture of information from which metrics reported.

Responsible for the day to day efficient and effective operational management of all services in the care group at the designated site, linking appropriately with clinical and multi-disciplinary staff in all matters affecting the delivery of core services.

Respond to daily problems and ensure issues are swiftly resolved; implement longer term solutions to issues raised. Work with site management other care groups at the site, to ensure that issues are resolved locally where possible.

Work closely with the Clinical Leads, site management, and local operational management to ensure effective support services are in place for all clinical areas.

Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements.

Ensure all policies and procedures are adhered to as required by the Trust.

Responsible for achievement of national and local service targets in conjunction with Directors and General Manager; monitor performance against targets, identify areas of concern and take remedial and preventative action as appropriate putting in place plans to improve performance where required.

Respond to any service target breaches in line with Trust standards and put in place remedial plans to ensure such events do not occur again

Ensure sufficient staffing levels and allocation depending on service needs

As a member of the care group management team, contribute to the Annual Business Plan, ensuring staff involvement, in line with Trust objectives.

Manage the analysis of data so that the Management team has access to timely and accurate information on all key performance indicators.

Lead on the development of reporting processes from relevant information systems and integrating them into the performance management function.

In conjunction with the General Manager, analyse service data to monitor referral rates and identify changes or likely changes to this practice that may impact on the Care Groups services.

Provide information across the Trust on performance within Care Group, including reporting performance to the Board.

Promote a positive image of the department both externally and internally

Participate in and contribute to Trust wide initiatives and projects as appropriate.

Build effective networks with other departments, working in collaboration to support efficient patient flow.

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Education and Qualifications

Essential: - Educated to degree level or equivalent knowledge, skills and experience; - Relevant Masters, equivalent professional qualification or equivalent experience.

Desirable: - PRINCE 2

Knowledge and Experience

Skills and Competencies