Waiting List Officer - Surgical Admissions

As a Waiting List Officer within Elective Planned Care, you will play a key role in supporting patient pathways from referral through to admission for surgery.

Your responsibilities will include managing waiting lists, booking patients into theatre sessions, coordinating admissions and pre-operative assessment appointments, and ensuring patient information is maintained accurately on Trust systems.

You will work closely with Consultants, Theatre Teams, Pre-Operative Assessment, Service Managers and patients to ensure the smooth delivery of elective care services. The role involves monitoring patient pathways, supporting compliance with RTT and cancer waiting time standards, responding to patient enquiries, and helping to maximise the utilisation of theatre capacity.

Working as part of a busy and supportive team, you will provide cross-cover across multiple specialties and contribute to delivering a high-quality, patient-focused service while supporting the Trust's elective recovery and performance objectives.

The Waiting List Team book all elective surgery for our patients, ensuring that waiting times are fair and equitable and in order of clinical urgency.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Qualifications/Training

Essential: - Good General Education; - Numerate; - Keyboard Skills; - Computer Literate; - GCSE or equivalent

Previous Experience

Essential: - Previous experience of dealing with the general public, reception and office work.; - Email, Microsoft Word/Excel

Desirable: - NHS administration experience; - Experience of iPM PAS - Patient administration System and Bluespier - Theatre System

Skills

Knowledge

Essential: - Understanding of specific Waiting List targets

Desirable: - Some understanding of medical terminology and surgical procedures

Other Requirements

Essential: - Understanding of, and commitment to, equality, diversity and inclusion; - Role model our Trust values every day