Volunteer Community Welfare Responder - Denbighshire

Volunteer Opportunity within the Welsh Ambulance Service NHS Trust

This is an exciting opportunity to become a Community Welfare Responder in the Denbighshire area

If successful you will be required to attend an Interview / Onboarding Event on Wednesday 7th October 2026 in Ambulance Headquarters at St Asaph

Community Welfare Responder (CWR) volunteers are trained and equipped to support the Welsh Ambulance Service NHS Trust (WAST) delivery of urgent care for patients and service users in their community. CWRs are enabled to provide clinical observations and welfare support to patients/service users. CWRs will also be trained in basic lifesaving skills and use of an automatic external defibrillator (AED). This is integral for strengthening the WAST contribution to community resilience.

CWRs in Wales are volunteers who donate their spare time to attend appropriate emergency calls and provide accurate and up-to-date clinical information to remote clinicians in our Ambulance Control Centres. The remote clinician will then supplement their clinical assessment with the information provided by the CWR and determine the most appropriate care plan for that patient.

Our CWRs are alerted to an emergency call via a handheld mobile device from one of our three Regional Ambulance Control Centres. Our volunteers will drive to the address of the incident, under normal road conditions, and will always adhere to the Highway Code. Our volunteers will not be permitted to drive under emergency conditions or use blue lights.

The role of the CWR is an initiative under the Connected Support Cymru project, and an integral part of our long-term strategic ambition in ‘Delivering Excellence’. The CWRs play a key role to ensure that patients receive the right advice and care, in the right place, every time.

Working for our organisation

Who can apply?

You do not need to have any previous medical training to become a Community Welfare Responder (CWR). We will provide full training and encourage anyone who has the time and desire to help and give back to their community to apply.

If this is something that interests you, then we would love to hear from you!

What happens if my application is successful?

Should your application be successful, you will be invited to a CWR onboarding event date to be confirmed.

During the recruitment event we will be holding a short presentation followed by an informal discussion to get to know each candidate and their suitability to become a CWR.

The CWR training course will comprise of two full days of training dates to be confirmed

All new volunteers MUST be able to attend the recruitment event and both training dates

All new volunteers will undertake an enhanced DBS check and ID check; occupational health clearance and two-character references will also be required. Each new learner will be given access to eLearning modules and pre-learning material which must be completed prior to the commencement of the course.

During the course a network of WAST support staff will train volunteers in life saving skills and how to use the equipment available to our CWRs to perform their role. On successful completion of the course, you will be supported by CWR Mentors, to allow you to integrate and start using your newly acquired skills by responding to calls in your community.

For further information, please contact our regional Support Officers on the contact details below.

[email protected]

The Trust actively seeks to involve and support people who are currently underrepresented. This includes women, people with disabilities, LGBT+ individuals, and those from minority ethnic communities. We are committed to creating an inclusive and welcoming environment for all volunteers.

Volunteers are encouraged to use Welsh as part of our commitment to bilingual services.

Please ensure you provide full contact details for all referees, including email addresses where possible, as this will help avoid any delays in processing your application.

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