Urgent Care Receptionist

• Patient Welcome & Registration Provide a warm, professional welcome to all patients, ensuring accurate registration and completion of required documentation.
• Preparation of Treatment Centres Set up treatment areas ahead of clinical sessions, ensuring equipment, materials and the environment are ready for safe patient care.
• Post Assessment Support Assist patients following their clinical assessment, offering clear information, reassurance and direction as needed.
• Non Clinical Care Navigation Guide patients through the next steps of their care pathway, helping them understand processes, appointments and follow up requirements.
• Liaison with Central Team (Truro) Communicate effectively with the central administration team to coordinate bookings, resolve queries and ensure smooth operational flow.
• Medication Stock Management Monitor, record and replenish non controlled medication stocks in line with organisational procedures.
• Environment Cleanliness Maintain high standards of cleanliness in reception and patient areas, supporting infection prevention and control requirements.
• Premises Security Ensure the safety and security of the building, including opening/closing procedures, visitor management and reporting any concerns promptly.

• Prepare treatment centres for clinical operations: Ensure all clinical areas are clean, stocked, and ready for use. Switch on and test IT systems, phones, and medical equipment to support a smooth start to patient care.
• Support patient comfort post-assessment: Provide reassurance and practical support to patients after theyve been seen by a clinician, helping them feel safe, informed, and cared for. The role also includes providing comfort calls to patients awaiting clinical assessment or a time to be reviewed in a clinical face to face setting.
• Assist with non-clinical care navigation: Guide patients through the next steps in their care journey, such as where to wait, what to expect, or how to access follow-up services.
• Welcome and register patients: Greet patients professionally, confirm their details, and record arrival times accurately in the system to support timely clinical response.
• Liaise with the Clinical Advisory Service (CAS): Maintain clear communication with CAS to coordinate patient flow, manage workload, and respond to operational needs.
• Maintain clinical environment cleanliness: Regularly clean and tidy treatment areas, ensuring compliance with infection control protocols and creating a safe space for patients and staff.
• Manage medication stocks and protocols: Monitor and replenish medication supplies, follow controlled drug procedures, and ensure accurate documentation and handovers.
• Monitor and report operational issues: Identify and escalate issues such as equipment faults, staffing gaps, or delays to the Operational Team Leader to maintain service continuity.
• Communicate with patients awaiting care: Keep patients informed about waiting times and progress, offering reassurance and managing expectations with empathy.
• Support CAS operations during busy periods: Assist with administrative tasks such as call handling, dispatching, or data entry when demand is high or staffing is limited.
• Secure premises and sensitive information: Lock drug cupboards, secure patient records, and ensure the treatment centre is safe and compliant with data protection policies.
• Maintain accurate records and documentation: Complete logs, prescription sheets, and patient interaction records to support clinical handovers, audits, and service evaluation.
• Assist clinicians with administrative tasks: Help clinicians with non-clinical duties such as preparing paperwork, managing prescriptions, and updating patient records.
• Monitor stock levels and order supplies: Track usage of stationery and clinical supplies, and reorder through approved channels to ensure uninterrupted service delivery.
• Promote a professional and compassionate image: Uphold Kernow Health CIC values by acting with integrity, empathy, and professionalism, contributing to a positive patient and team experience.

• Cornwall 111 Integrated Urgent Care Service
• School Immunisation Programme
• Children's Eating Disorder Service
• Cornwall Primary Care Training Hub
• Special Allocation Scheme

• Access to NHS Pension Scheme.
• Competitive annual leave with buy/sell options.
• Competitive sickness, maternity and paternity provisions.
• Employee benefits programme via Vivup.
• Access to training and professional development through the Cornwall Primary Care Training Hub.

Essential

• Good communication and interpersonal skills
• Well organised efficient and polite
• Empathetic nature and can-do attitude

Essential

• IT literate