TNBI Health Hub Lead
WellBN
Hove, BN3 1AE · BRIGHTON, BN41 1XR · HOVE, BN3 8GQView on map(opens Google Maps in a new tab)
Salary
£16.00
Contract
Permanent
Hours
Not specified
Closing date
26 October 2026
7 days leftJob description
This is a dedicated non-clinical role overseeing WellBNs trans, non-binary and intersex (TNBI) care pathways. The post-holder will play a key role in ...
Lead will oversee care co-ordination and support the members of WellBNs TNBI Health
Hub, working under the direction of the Clinical Lead TNBI. The post-holder
will ensure team members have all the tools at their disposal to help patients
navigate care pathways. The post-holder will also oversee overall continuity of
care within the team and ensure that administrative and care co-ordination
processes are timely, compassionate, inclusive and well organized.
The role is will support the safe delivery of the TNBI service through
effective communication, pathway tracking, appointment and referral
co-ordination, information provision, accurate record keeping and follow-up of
agreed actions.
The TNBI Health Hub Lead will work closely with the Clinical Lead TNBI,
Director of Clinical Services, clinicians, pharmacy and administrative teams,
and relevant external services to support a responsive, well-governed and
person-centred TNBI pathway.
Train,
support and oversee the TNBI Health Hub team in general, and its care
coordinator team members in particular, with the following goals in mind:
Providing appointments, follow ups, referrals,
and agreed pathway actions, ensuring processes are in place so that clinicians,
support staff and patients all understand the next steps in each individual
care pathway.
Ensuring the TNBI Health Hub team tracks patients through TNBI care pathways and proactively identifies outstanding
actions, delays or gaps in follow up.
Escalating clinical questions, prescribing
queries, safeguarding concerns or changes in a patients health to the Clinical
Lead or other appropriate clinician.
Supporting continuity between the patient,
WellBN clinicians, pharmacy teams and external or specialist services.
Also,
Participating in the induction and ongoing supervision
of clinical TNBI Health Hub team members
Patient Communication
& ExperienceTrain,
support and oversee TNBI Health Hub team members with the following goals in
Providing clear, accessible non-clinical
information about the TNBI service, appointments, processes and available
support.
Communicating sensitively and respectfully,
using patients correct names, pronouns and preferred methods of communication.
Helping patients navigate services and
understand how to access appropriate clinical, community and specialist
support.
Continually working to improve the
accessibility of the service, including for patients with unmet access needs
and/or disabilities requiring specific support.
Gathering patient feedback and identify
recurring themes or barriers to access for discussion with the Clinical Lead
TNBI.
In collaboration with the Group Consultations
team, create and maintain a Group Consultations offering targeted at TNBI
patients.
As
well,
Oversee the TNBI Health Hub email inbox.
Administration, Records
& InformationTrain,
support and oversee TNBI Health Hub team members with the following goals in
Maintaining accurate, timely and confidential
patient records, documenting contacts, actions and outcomes in accordance with
WellBN procedures.
Supporting the management of TNBI waiting
lists, recalls, searches, registers and pathway tracking systems.
Preparing and process correspondence, referrals
and supporting documentation as required, ensuring actions are completed and
followed through.
Support the collation of service activity,
outcome and patient experience information for audit, reporting and service
improvement.
& Escalation Work within agreed TNBI SOPs, pathways,
information governance requirements and defined boundaries of the Lead role.
Identify and promptly escalate clinical risk,
safeguarding concerns, complaints, incidents or delays in care to the
appropriate lead.
Co-ordinate audits, quality improvement reviews,
CQC readiness assessments and reviews of pathway compliance by maintaining
reliable records and evidence.
Assist the GP partners and Clinical Lead - TNBI
in any ongoing investigation(s) into the surgerys past or present gender
affirming care.
Working Work closely with the Clinical Lead TNBI and
wider multidisciplinary team to support co-ordinated and efficient care.
Plan and attend relevant TNBI meetings or
huddles, contribute updates on pathway actions and follow through agreed
administrative actions.
Build effective working relationships with
internal teams, external NHS services and third sector organisations relevant
to TNBI patient care and wellbeing.
Proactively foster TNBI Health Hub team
members resilience and wellbeing, as well as their professional development.
& Patient Advocacy Proactively engage in capacity planning for the
TNBI Health Hub team.
Support implementation of improvements to TNBI
pathways, patient information and administrative processes.
Identify practical opportunities to improve
patient experience, access, communication and pathway efficiency.
Support the development and maintenance of
patient resources, templates, standard communications and service information.
As part of the Hubs outreach
programme, seek out and maintain Locally Enhanced Service (LES) or other
similar partnerships with ICBs.
Oversee the development of training programmes
and modules targeted at GP surgeries and other clinical bodies in our ICB and
beyond, with a view to generate revenue for the practice but also to share
knowledge about best practices.
Remain in contact with, and up to
date on changes to, Gender Identity Clinics, ICBs and other specialized
TNBI-focused clinics across the UK to ensure our processes interact correctly
and to gather and share information about best practices.
Keep abreast of local and national
developments that can impact TNBI health, and update the Hub Team regarding any
developments that are likely to impact patients and/or the teams work.
Provide internal training within
WellBN on the barriers and inequalities (both systemic and interpersonal) faced
by TNBI people within healthcare settings and in society at large, and the
strategies that can be put in place to address these.
& Professional Development Champion respectful, inclusive and
non-discriminatory care and contribute to a welcoming experience for TNBI
patients.
Maintain appropriate knowledge and training
relevant to TNBI inclusion, care co-ordination, safeguarding, confidentiality
and the boundaries of the role.
WellBN serves approximately 25,500 patients
across our Brunswick, Burwash and Benfield sites in Brighton, Hove and
Portslade.
Our team includes a strong pharmacy
service, paramedics and practice nurses, with a focus on collaboration and
staff wellbeing. We care for a diverse community, including neurodiverse
patients and trans, non-binary and intersex patients, with training and support
provided.
As we move towards the launch of the new
organisation, our ambition is to build a modern, inclusive practice where
patients receive excellent care and colleagues feel supported, valued and able
to develop.
Skills and Abilities
Essential
- Excellent organisational skills, with the ability to manage competing priorities and coordinate multiple actions and deadlines.
- Ability to monitor patient pathways, identify delays or gaps in follow-up and ensure outstanding actions are addressed.
- Strong written and verbal communication skills, with the ability to communicate sensitively with patients, colleagues and external organisations.
- Ability to build effective working relationships across clinical, administrative and operational teams.
- Ability to provide guidance and support to colleagues and contribute to a positive, collaborative team culture.
- Ability to recognise operational problems, identify practical solutions and support the implementation of improvements.
- Good IT and administrative skills, including the ability to maintain accurate records and use systems to monitor activity and outstanding actions.
- Ability to handle sensitive information appropriately and exercise sound judgement within the boundaries of the role.
- Ability to collate and interpret service activity, patient feedback and other relevant information to support reporting and service improvement.
- Ability to work independently while recognising when advice, support or escalation is required.
Desirable
- Experience using SystmOne or other clinical record systems.
- Ability to develop patient information, standard operating procedures, templates, training materials or service resources.
- Experience coordinating meetings, preparing updates and tracking agreed actions.
- Ability to support capacity planning and identify opportunities to improve pathway efficiency.
Personal Attributes
Essential
- Compassionate, approachable and committed to delivering a respectful, inclusive patient experience.
- Proactive, reliable and solution-focused.
- Adaptable and able to remain organised under pressure.
- Collaborative, with the ability to motivate, support and encourage colleagues.
- Committed to patient safety, confidentiality, accountability and professional standards.
- Open to feedback and committed to continuous learning and improvement.
- Demonstrates respect for the identities, experiences and individual needs of TNBI patients.
- Committed to promoting equality, challenging discrimination and reducing barriers to healthcare access.
Qualifications
Essential
- Good standard of written and verbal English.
- Willingness to undertake relevant training in safeguarding, information governance, equality and inclusion, and care coordination.
Desirable
- Relevant qualification in healthcare administration, service management, leadership, community health or a related field.
- Training or qualifications in team leadership, supervision or service improvement.
Knowledge and Understanding
Essential
- Understanding of the importance of continuity of care, effective care coordination and timely follow-up.
- Understanding of confidentiality, information governance, accurate record keeping and data protection in a healthcare setting.
- Understanding of safeguarding responsibilities, clinical risk and the importance of escalating concerns promptly to appropriate clinicians or leads.
- Understanding of equality, diversity, inclusion and the barriers that can affect access to healthcare.
- Knowledge of respectful, person-centred communication, including the use of patients' correct names, pronouns and preferred communication methods.
- Understanding of the boundaries of a non-clinical leadership role and the importance of working within agreed procedures and escalating clinical decisions appropriately.
Desirable
- Knowledge of TNBI healthcare pathways, gender-affirming care and relevant support services.
- Understanding of primary care governance, clinical audits, quality improvement and CQC requirements.
- Awareness of local and national NHS services, specialist clinics, community organisations and relevant referral pathways for TNBI patients.
Experience
Essential
- Experience coordinating healthcare services, patient pathways, referrals, appointments or complex administrative processes.
- Experience supporting or overseeing colleagues, providing guidance, sharing knowledge or coordinating team activities.
- Experience working collaboratively with multidisciplinary teams and a range of internal or external stakeholders.
- Experience maintaining accurate, confidential records and monitoring outstanding actions to ensure timely follow-up.
- Experience identifying operational issues, resolving problems and contributing to service improvements.
Desirable
- Experience working in general practice, primary care, community health or a comparable healthcare setting.
- Experience supporting trans, non-binary and intersex (TNBI) people or other marginalised communities within healthcare or support services.
- Experience managing waiting lists, patient recalls, referrals, audits or clinical service pathways.
- Experience gathering patient feedback and using information to improve services.
- Experience supporting staff induction, training, supervision or professional development.
- Experience contributing to service development, partnership working or the development of training programmes.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
12 October 2026
Last checked
14 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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