Therapies Administrator
The Royal Marsden NHS Foundation Trust
Sutton, SM2 5PTView on map(opens Google Maps in a new tab)
Salary
£30,630 to £32,346
Contract
Permanent
Hours
Not specified
Closing date
13 October 2026
10 days leftJob description
This Administrator post is important to the day-to-day running of both the Lymphoedema service and the wider Therapies department. The role is split b...
The post holder will provide a customer focused service for all patients and visitors attending or passing through the Therapy Services Department. The post holder will be responsible for efficient and effective administrative support to the Therapy Services teams including dealing with all phone enquiries, inputting relevant data onto the Epic system and supporting the clinical teams.
Patients will be accessing various therapy treatments including Physiotherapy, Occupational Therapy, Dietetics, Speech & Language Therapy, Lymphoedema, Complementary Therapies and Appliances
For further information please refer to the job description and personal specification
- To provide a complete administrative service and support to therapy services clinicians to include formatting patient letters.
- To manage booking new and follow up appointments and all processes associated with this for Therapy services patients with agreed timescales.
- The post holder will assess and prioritise competing appointment requests, identify urgent cases based on agreed criteria, and use judgement to resolve scheduling conflicts within established parameters.
- Ensuring urgent referrals are prioritised and all available appointment slots are fully utilised.
- To manage clinic cancellations and rescheduling within agreed timescales.
- To highlight to the Therapy Service Leads any issues with appointment lead times and clinic capacity.
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Education/Qualifications
Essential: - GCSE 3 x grade C's and above including Mathematics and English or equivalent experience; - Basic knowledge of and ability to use standard software
Desirable: - Evidence of previous reception / secretarial experience
Experience
Essential
- Ability to work individually and as part of a team
- Self-motivated to produce good quality work
- Demonstrable evidence of personal and professional development
Desirable: - Previous NHS or Healthcare Experience
Skills Abilities/knowledge
Essential
- The ability to communicate effectively in both written and spoken English to a wide range of people
- Ability to remain calm when under pressure and cope with unanticipated demands
- Ability to handle sensitive information without compromising confidentiality or trust
Desirable: - Knowledge of a computerised patient administration system
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
29 September 2026
Last checked
1 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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