Temporary Medical Receptionist
The University of Nottingham Health Service
Nottingham, NG7 2QW
Salary
£25,693
Contract
Fixed-Term
Hours
Not specified
Closing date
20 September 2026
20 days left
Job description
Medical Receptionist (Maternity Cover - 12 Month Fixed Term Contract) The University of Nottingham Health Service is looking for a hardworking and ent...
As a Medical Receptionist, you will be the first point of contact for patients and visitors, providing a friendly, professional and efficient service at all times. Working as part of a large reception team, your duties will include:
- Greeting patients and visitors and dealing with enquiries in person, by telephone and online.
- Booking, amending and cancelling appointments.
- Processing prescription requests and other admin.
- Managing patient information accurately and confidentially using the clinical computer system, EMIS.
- Signposting patients to the most appropriate service or healthcare professional.
- Supporting the smooth day-to-day running of a busy GP practice.
- Working closely with clinicians and colleagues to deliver a high standard of patient care and customer service.
This is a varied and rewarding role in a fast-paced healthcare environment where no two days are the same.
Purpose of the RoleTo provide a professional, friendly and efficient reception service to patients and visitors, ensuring the smooth day-to-day operation of the practice. Working as part of a large reception team, you will be responsible for managing patient enquiries, appointments and administrative tasks while delivering excellent customer service in a busy healthcare environment.
Main Responsibilities- Act as a first point of contact for patients and visitors, both in person and over the telephone.
- Handle a high volume of calls and enquiries in a courteous, professional and efficient manner.
- Book, amend and cancel appointments in accordance with practice procedures.
- Register new patients and update patient records accurately.
- Process prescription requests and other routine administrative tasks.
- Signpost patients to the most appropriate clinician, service or source of support.
- Manage incoming and outgoing correspondence, including electronic communications.
- Maintain patient confidentiality and ensure compliance with data protection requirements.
- Support clinicians and colleagues with administrative tasks as required.
- Work collaboratively with members of the reception, administration and clinical teams.
- Contribute to maintaining a welcoming, safe and organised reception environment.
At Cripps Health Centre, you'll join a welcoming and supportive team committed to delivering excellent patient care. Located on the University of Nottingham campus, we offer a varied and rewarding role, full training and development opportunities, access to University staff benefits, and the chance to work in a vibrant and diverse healthcare environment.
You will receive 6 weeks annual leave plus bank holiday, plus a Birthday Day Off.
Qualifications
Essential
- Good standard of general education, including GCSE English and Maths (or equivalent).
Desirable
- NVQ Level 2 or above in Customer Service, Business Administration or a related discipline.
- Relevant customer service or reception training.
Experience
Essential
- Essential
- Excellent communication and interpersonal skills.
- Strong customer service focus.
- Good organisational and time management skills.
- Ability to remain calm and professional under pressure.
- Good IT skills and confidence using computer systems.
- Ability to work effectively as part of a team.
- Willingness to learn and undertake training.
Desirable
- Desirable
- Previous reception, administration or customer service experience.
- Experience of working in a healthcare setting.
- Knowledge of GP practice systems such as EMIS.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
26 August 2026
Last checked
28 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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