Temporary GP Receptionist - Maternity Cover
The Bloomsbury Surgery
London, WC1N 1PDView on map(opens Google Maps in a new tab)
Salary
£13.85
Contract
Fixed-Term
Hours
Not specified
Closing date
31 October 2026
11 days leftJob description
Bloomsbury Surgery is looking for an experienced GP Receptionist to join our friendly and busy Central London practice to provide maternity cover from...
The successful candidate will provide a professional and welcoming service to patients and support the smooth day-to-day running of the practice.
Duties will include dealing with patient enquiries face-to-face and by telephone, booking and managing appointments, processing prescription and administrative requests, handling incoming correspondence and tasks, and supporting GPs, clinicians and the wider practice team.
You will need to be organised, reliable and able to manage competing demands while maintaining patient confidentiality and providing a high standard of customer service.
The GP Receptionist is an important member of the practice team and is often the first point of contact for our patients.
The postholder will provide a professional, efficient and welcoming reception service while supporting the day-to-day administrative needs of the practice.
As this position is providing maternity cover, we are looking for an experienced GP receptionist who is confident working within general practice and can settle into the role quickly.
Main Duties and ResponsibilitiesReception and Patient Services- Greet patients and visitors in a friendly, professional and helpful manner.
- Deal with patient enquiries face-to-face, by telephone and electronically.
- Book, cancel and rearrange appointments in accordance with practice procedures.
- Signpost patients appropriately to the most suitable member of the practice or wider healthcare team.
- Deal sensitively and professionally with patients who may be anxious, distressed or frustrated.
- Maintain patient confidentiality at all times.
Telephone and Administrative Duties- Answer incoming telephone calls promptly and professionally.
- Take and pass on messages accurately and appropriately.
- Process prescription and other patient requests in accordance with practice procedures.
- Deal with incoming correspondence, electronic tasks and administrative requests.
- Update patient information accurately on the clinical system.
- Register new patients and process changes to patient details where required.
- Support the processing of referrals, forms and other general practice administration as required.
Supporting the Practice Team- Work closely with GPs, nurses, other clinicians and administrative colleagues.
- Provide administrative support to clinicians as required.
- Communicate effectively with hospitals, pharmacies and other healthcare organisations where appropriate.
- Assist colleagues during busy periods and provide cover within the reception team.
- Contribute to the smooth and efficient running of the practice.
Confidentiality and Information GovernanceThe postholder will have access to confidential patient and practice information and must maintain confidentiality at all times.
All information must be handled in accordance with practice policies, data protection requirements and NHS information governance standards.
General Responsibilities- Follow practice policies and procedures.
- Maintain a professional and courteous approach when dealing with patients and colleagues.
- Participate in relevant training and practice meetings as required.
- Work safely and responsibly and report any concerns appropriately.
- Undertake other reasonable duties appropriate to the role as required by the Practice Manager or GP Partners.
- Previous experience working as a receptionist within a GP practice.
- Good communication and interpersonal skills.
- Confident dealing with patients both face-to-face and by telephone.
- Experience using GP clinical systems.
- Good organisational and administrative skills.
- Ability to prioritise and manage a busy workload.
- Ability to work effectively as part of a team.
- Reliable, professional and flexible approach to work.
- Understanding of patient confidentiality.
- Experience using EMIS Web.
- Experience of electronic prescribing and prescription processes.
- Knowledge of NHS primary care and general practice procedures.
- Experience dealing with electronic correspondence and clinical/administrative tasks.
The duties outlined above are not intended to be exhaustive. The postholder may be required to undertake other reasonable duties appropriate to the role and the needs of the practice.
Bloomsbury Surgery is a busy GP practice located in Central London. We provide primary care services to a diverse patient population and have a friendly and supportive multidisciplinary team.
Our reception and administrative teams work closely with our GPs and other healthcare professionals to provide an efficient and responsive service to our patients.
We are looking for someone who enjoys working as part of a team and who will bring a positive, professional and patient-focused approach to the practice.
Qualifications
Essential: - Good standard of general education, including English and Maths or equivalent.
Desirable: - Customer service, administration or healthcare-related qualification.; - Relevant training in confidentiality, information governance or customer service
Experience
Essential
- Previous experience working as a receptionist within a GP practice.
- Experience dealing with patients both face-to-face and by telephone.
- Experience using GP clinical systems.
- Experience of appointment booking and general practice administration.
Desirable
- Experience using EMIS Web.
- Experience processing prescription requests.
- Experience dealing with electronic correspondence and clinical tasks.
- Experience working within a busy Central London or similarly fast-paced GP practice.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
5 October 2026
Last checked
7 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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