Temporary Care Navigator

To ensure the effective and efficient administration of the Practice.

To provide day-to-day management of all workloads and tasks within the Practice.

Coding incoming clinical letters efficiently and effectively and appropriately completing any required actions.

Proactively communicating information between relevant patients and clinicians.

To develop and maintain individual and team performance.

To ensure compliance with all current health and safety and employment legislation.

As a Care Navigator you will be expected to:-

Offer general assistance to the practice team, patients and visitors to the practice, either in person or over the telephone

Receive and direct patients courteously and efficiently so that they can access the appropriate service or healthcare professional without difficulty.

Undertake various administrative duties which contribute to the smooth running of the Practice.

Ensure communication to and from patients, other members the primary care team and external agencies is processed accurately and within the necessary timescales.

No 2 days are the same at North Beverley Medical Centre. Your main duties will include liaising with patients on a daily basis and ensuring that their patient journey is as uncomplicated as possible.

You will need to be very flexible in your approach and be able to think outside of the box.

Please see Job description an Person Specification attached

We would expect examples relating to the job description in your C.V.

At North Beverley Medical Centre, we are committed to

providing exceptional healthcare services to our community. Our compassionate team ensure that our patients receive the

best care possible.

We offer a wide range of medical services, from routine

check-ups to annual health checks for chronic disease management, ensuring all patients healthcare needs are met

under one roof.

Our team of doctors, nurses, and

healthcare professionals are highly qualified and dedicated to providing

personalized care.

We believe in treating the

whole person, not just the illness. Our holistic approach focuses on the patients physical, emotional, and mental well-being.

We have a growing list size of 6500 patients. We strive to be a friendly, well run practice using System one. We are an integral part of the Beverley PCN and work closely with the other practices within the PCN.

Skills

Desirable: - Strong IT skills; - SystmOne user skills

Qualifications

Essential: - educated to GCSE level or equivalent

Desirable: - Care navigation certificate; - customer service qualification

Experience

Essential: - Experience of working with the public; - Experience of administrative duties.

Desirable: - Experience of working in a healthcare setting; - Experience inputting data and clinical coding