Telecoms and Network Support Engineer

• Provide operational support for the Trust's telecommunications and network infrastructure, including IP-based telephony, network hardware, and associated systems.
• Take a proactive role in the configuration, maintenance, and optimisation of voice and network services.
• Investigate, diagnose, and resolve complex incidents and faults within agreed Service Level Agreements.
• Monitor system performance and capacity, proactively identifying risks and taking remedial action to prevent service disruption.
• Support and contribute to infrastructure projects, including system upgrades, migrations, and new implementations.
• Work collaboratively with Voice, Network, and wider Digital Services teams, as well as third-party suppliers.
• Produce and maintain detailed technical documentation, including system configurations, procedures, and support guides, ensuring knowledge transfer across the team.
• Ensure compliance with Trust policies, industry standards, and security requirements, including data protection and cyber security best practices.
• Support business continuity and disaster recovery arrangements for telecommunications and network services.
• Deliver excellent customer service, communicating effectively with stakeholders at all levels, including clinical and non-clinical staff.
• Provide out-of-hours support for planned work and critical incident response
• Take ownership of allocated tasks and workstreams, demonstrating initiative and accountability in delivering high-quality outcomes.

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Essential

• Educated to Degree level in IT/telecoms or network related subject, or with relevant telecoms/network support experience.
• Possess, or working towards a relevant technical professional telecoms/IT qualification e.g CTNS, CTA, CCNA.

Essential

• Good working knowledge of legacy and VOIP telecoms systems and relevant experience in a telecoms support role.
• Working knowledge of network protocols including TCP/IP (wired and wireless), DNS, DHCP, QOS, preferably with experience of configuring and deployment of Cisco wired and wireless and VOIP networks.
• Proficient in troubleshooting complex telecoms/network issues within legacy and emerging ICT infrastructures

Essential

• Effective communicator, both verbal and written with the ability to convey complex information and ideas in an understandable manner to colleagues and suppliers.
• Good presentation skills and able to present information to large audiences who in many cases are not experts in the field.
• Ability to analyse and interpret information and make decisions where guidance/ advice is not clear cut - when making decisions use the best technology to support situations.