Technical Services Supervisor

• Responsible for engagement of clinical and non-clinical stakeholders across the organisation and wider health system, managing their potentially conflicting views and priorities.
• Development of communications plans, reflecting the information needs of all stakeholders.
• In the absence of the Technical Services Manager, ensure tasks are appropriately prioritised and scheduled, skills appropriately utilised, procedures documented and followed, adequate coverage for absence and Out-of-Hours support is in place, and consistent, up-to-date documentation is established and maintained.
• Working alone on IT systems and modifications to existing IT systems, or with partners, vendors or colleagues on more complex systems. Specifies user/system technical requirements, including the overall management of the system implementation and transition.
• Executes test plans, to verify correct operation of completed system implementations.
• Enables the software builds ready for loading onto the target hardware. Held within a standard configuration arrangement, conducts a series of tests and records the details of any failures.
• Enables test specifications as required for testers to follow, carries out fault diagnosis relating to extreme complex problems as part of installations, reporting the results of the diagnosis in a clear and concise manner.

• Delivering new and modified IT systems that address IT security, performance and availability & lifecycle requirements
• Supporting software and hardware installations, specifications, testing and service transition within datacentre services and end user solutions
• Supporting the Trust in meeting business objectives by contributing to assessment of potential technology innovations and, where approved, assisting their implementation
• Supporting the Digital Departments ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management
• Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimum performance, availability to IT users and integrity of their data
• Providing specialist and professional support across the three primary functions within Information Technology: Operations Centre, Service Operation and Infrastructure Services.
• Deputise for Technical Services Manager as required, acting as an escalation point

Essential

• Good knowledge of Data Protection and Information Security -Governance.
• Knowledge and understanding of Change Management processes and procedures.

Essential

• ITIL v3 Foundation
• Degree-level Qualification or equivalent in a Computing or analytical field
• Technical Accreditation in one or more of the following:
• Microsoft MCP/MCSA/MCSE
• Cisco CCNA
• CISSP Security Professional
• CEH Ethical Hacker

Essential

• Considerable Hands-on technical experience in the majority of the following:
• Microsoft Windows and BackOffice Servers (SQL Server, Exchange)
• App-V or alternate Application Virtualisation solution
• Citrix XenApp
• Cisco Switches and ASA and general networking
• SAN technologies (Block and File)
• AppSense
• VMware/Server Virtualisation
• Security Event Monitoring/Aggregation
• Event Monitoring solutions (Solarwinds Orion preferred)