Technical Implementation Specialist - Video Conferencing

You will have recent and comprehensive experience in installing and supporting the use of Video Conferencing hardware, software, and allied specialist equipment in a corporate environment. You will have experience of providing customer focused support service to end users, including complex problem solving and resolution. The successful candidate will be able to manage their workload to deliver in line with project expectations as well as meeting the response and resolution targets of all incidents within the Service Level Agreement.

You will be able to demonstrate specialist knowledge of the processes involved with providing a technical IT service, covering device management, server and networking knowledge as well as showing a commitment to learning and self-development of your skills and knowledge.

The role is responsible for maintaining the Video Conferencing systems required to support a consistent and improving end user experience while ensuring a secure and stable environment on which this is built.

This Technical Implementation Specialist role is also more generally focussed on the deployment of new technologies and processes to the workforce as well as facilitating the effective handover of these into BAU operations.

Acting as a technical lead for IT projects, the post holder will manage their own workload effectively to meet deadlines, liaise with 3rd parties regularly, troubleshoot complex issues and support both IT teams and service users in their use of technology.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

Qualifications

Experience

Desirable: - Previous NHS Experience; - Experience of IT inventory management.

Other requirements